High Touch Operations Engineer
Other
High Touch Operations Engineer
Other
30-707, Kraków
ManpowerGroup
Undetermined
B2B
Senior
Remote
4 994 - 5 549 USD
Net per month - B2BTech stack
English
Networking
CCNP
CCIP
Linux
Job description
This job is 100% remote during Covid pandemic.
Responsibilities:
Responsibilities:
- Provide Network-level problem resolution, including troubleshooting on the entire network for complex and critical issues.
- Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions.
- Provide Software Referrals to address critical problems identified across customer’s install base.
- Review and analyse trends and work with the High Touch Operations Manager (HTOM) in providing quarterly reports detailing corrective action plans, and other actions planned for the next quarter.
- Shorten the time to resolution during complex and critical situations by using knowledge of the customer network and their operations.
Requirements:
- Experience in network engineering or a telecommunications support environment.
- CCNP, CCIP, CCIE or equivalent networking qualification is highly desirable.
- Basic Linux skills
- Understanding of NFV architecture
- Infrastructures running SDWAN: (to have some knowledge on): VMware ESXI, Openstack, KVM
What we offer:
- Salary based on B2B contract
- Private Healthcare (Medicover) and MultiSport Card
- Access to an e-learning platform, coaching and mentoring.
- Possibility of changing position, department, gaining new knowledge and experience
- Healthy, comfortable and challenging environment
- Remote work
Published: 15.03.2021
Office location
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