High Touch Operations Engineer
Other
High Touch Operations Engineer
Kraków
Type of work
Undetermined
Experience
Senior
Employment Type
B2B
Operating mode
Remote
Tech stack
English
Networking
CCNP
CCIP
Linux
Job description
Online interview
This job is 100% remote during Covid pandemic.
Responsibilities:
Responsibilities:
- Provide Network-level problem resolution, including troubleshooting on the entire network for complex and critical issues.
- Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions.
- Provide Software Referrals to address critical problems identified across customer’s install base.
- Review and analyse trends and work with the High Touch Operations Manager (HTOM) in providing quarterly reports detailing corrective action plans, and other actions planned for the next quarter.
- Shorten the time to resolution during complex and critical situations by using knowledge of the customer network and their operations.
Requirements:
- Experience in network engineering or a telecommunications support environment.
- CCNP, CCIP, CCIE or equivalent networking qualification is highly desirable.
- Basic Linux skills
- Understanding of NFV architecture
- Infrastructures running SDWAN: (to have some knowledge on): VMware ESXI, Openstack, KVM
What we offer:
- Salary based on B2B contract
- Private Healthcare (Medicover) and MultiSport Card
- Access to an e-learning platform, coaching and mentoring.
- Possibility of changing position, department, gaining new knowledge and experience
- Healthy, comfortable and challenging environment
- Remote work
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