Application Support Specialist - BI
Data
Application Support Specialist - BI
Lyreco Advantage
Gdańsk
Type of work
Undetermined
Experience
Mid
Employment Type
B2B, Permanent
Operating mode
Office
Tech stack
Power BI
QlikView
Job description
Online interview
Application Support Specialist - Business Intelligence
As an Application Support Specialist in BI team you will be the link between the users of reporting solutions and the BI developers. You’ll analyse questions coming from users related to reporting tools, provide support regarding reports’ functionalities, you’ll recognize issues, change requests and suggest improvements.
You will closely work with BI developers, Product Owners and reports’ users from various departments and locations.
You will test all tools before their implementation.
Responsibilities:
- Give advice and support users in their requests related to reporting solutions
- Analyse and set priority on all user requests
- Check if the solution matches the request
- Escalate (when needed) incidents to the other IT departments and make sure that incidents are properly managed.
- Test new reporting applications and accuracy of bug corrections
- Proactively suggest changes in order to improve the system/process
- Manage communication with users
Qualifications and skills:
- Problem-solving and analytical skills
- Knowledge of Power BI or Qlikview is a plus
- Team player, able to work effectively with various reports end users, but also to work independently (if needed), to contribute to the overall team success
- Autonomy and good organizational skills
- Curiosity and good learning ability is essential
- Ability to lead root cause investigations and analysis
- Fluency in written and spoken English
Joining Lyreco means:
- Working in an international, distribution company (25 countries, 18 languages, 3 central hubs).
- Processes based on Scrum/Agile first approach.
- High quality of delivered software - we are creating, extending and maintaining the solution in-house.
- Ownership and proactive approach during daily software development activities.
- Using recent technologies like Kubernetes, Docker, Kafka as well as proven ones .NET Core, Java, Python, JavaScript.
- Being open to innovations – as a market leader we are innovative to stay on top.
- Strategic thinking – as a profitable company we are focusing on both short term and long term challenges and opportunities.
- Investing in our people – we have proven experience of internal growth of our employees – expert and managerial path.
Benefits (contract of employment):
- Sharing the costs of sports activities
- Sharing the costs of foreign language classes and professional training
- Private medical care
- Life insurance
- Holiday funds
- Christmas gifts
What we offer:
- Flexible working time (we start between 7-9 and work 8 hours respectively)
- Hybrid work (3 days office, 2 days remote)
We are a part of Lyreco – a leading distributor of workplace products and solutions in Europe and around the world. We operate as Lyreco Group with Central Competence Services (IT, eCommerce, Customer Experience, Merchandising, Supply Chain Planning and Finance) in France, Poland and The Netherlands.
Altogether, driven by our common strive for passion, excellence, respect and agility, we are constantly looking to innovate and evolve so that our employees, customers and business continue to grow and develop. We believe in a culture that inspires our employees to be the best they can be. Through a perfect blend of people, technology and our corporate social responsibility strategy, we commit to deliver a Great Working Day for all.