All offersKrakówSupportIT Support Analyst
IT Support Analyst
Support
Luxoft Poland

IT Support Analyst

Luxoft Poland
Kraków
Type of work
Undetermined
Experience
Senior
Employment Type
Permanent
Operating mode
Office
Luxoft Poland

Luxoft Poland

Luxoft, a DXC Technology Company, is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. We are a global family with an epic atmosphere – we love what we do!

Company profile

Tech stack

    IT Support
    advanced

Job description

Online interview
All stages in our recruitment process can be done remotely
.
PROJECT DESCRIPTION
You'll be working in the FX TOC (Technology Operations Center) team, based in Krakow. We provide a high quality and responsive support service to the FRC Business and other bank wide systems, globally. Our key stakeholder base is very diverse and covers direct Front Office presence through to Middle/Back Office and other IT streams

WHAT YOUR RESPONSIBILITIES WILL LOOK LIKE:
- support FX Business and stakeholders across several technical domains
- undertake technical incident analysis and resolution
- uphold high standards for timely issue resolution & continuous improvement
- contribute expertise to the management of existing and new IT products and services
- take the lead with improving service and process in our support team

SKILLS YOU SHOULD HAVE:

MUST HAVE
- natural ability to solve complex issues
- experience in a role like this,
- held senior/ influential positions in an L2 support team & understand the key attributes that make them tick
- desire to ensure continuous improvement in the team
- proven level of comfort and confidence facing off and interacting with senior IT and Business management
- strong analytical, problem-solving and synthesizing skills (you know how to figure stuff out)
-  proven ability to lead by example & manage both days to day team activities as well as serious issue management
-  background giving you technical expertise across UNIX and DB querying domains (SQL)
- Sound knowledge or exposure of Distributed Ledger Technologies (like Blockchain)

NICE TO HAVE
-  confident communicator that can explain technology to non-technical audiences
- capable of understanding client needs and translating this into products and services
-  client centric and service driven individual
- able to interact, manage and influence a diverse team and stakeholder base
- proactive in your approach to all tasks and responsibilities
- SME knowledge of the FX space, including the understanding of trade flows

WHAT WE OFFER YOU:
 
Career and Professional Development
- Competitive salary
- Luxoft Training Center 
- Access to e-learning Library  
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)

Well-being
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included   
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card 

Work-Life Balance
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms 
- Multinational projects for clients all over the world