Cisco IP Telephony L2 Support Engineer
Support
Cisco IP Telephony L2 Support Engineer
Luxoft Poland
Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Luxoft Poland
Luxoft, a DXC Technology Company, is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. We are a global family with an epic atmosphere – we love what we do!
Tech stack
VoiP
POTS
Job description
Online interview
PROJECT DESCRIPTION
You’ll be working in the Voice NOC team in Wroclaw. We provide L1/L2/L3 operational support for Cisco/ globally . This benefits our internal users and associates. As a Employee, you’ll play an important role in supporting our associates for the Cisco platform.
Responsibilities
- support the Service & manage Product across several technical domains
- ensure workflows, processes, tooling and applications are of the highest quality standard
- contribute expertise to the management of existing and new IT products and services
- define workarounds for known errors and initiate process improvements
- maintain a knowledge database
- Perform Cisco CUCM(above 10.5 release) migration, implementation & support of various Cisco voice products(Cisco Unity, ISRs, Gateways).
SKILLS
Must have
- Requires advanced technical knowledge and programming and troubleshooting skills related to CUCM, Voice Gateway (MGCP, H323, SIP) including POTS & VOIP Dial Peers, SRST configurations, IP phone/ISR/Gateway upgrades, certificate updates.
- Strong knowledge on SIP, H.323, RTP & RTCP protocols & troubleshooting.
- Good knowledge on TCL & Voice XML.
- Troubleshooting of Cisco ISRs Gateways : FXS, FXO, and ISDN, T1/E1 PRI
- Working knowledge of Monitoring/troubleshooting tools like RTMT, Dialed number analyzer, etc.
- Understanding of IP Telephony protocols.
- Experience working in a global environment with stakeholders across multiple geographies.
Nice to have
- CCNP certification will be an added advantage.
- Knowledge on skype/Luware will be an added advantage.
- Should be aware of ITIL process
WHAT WE OFFER YOU:
Career and Professional Development
- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
Well-being
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
Work-Life Balance
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world