All stages in our recruitment process can be done remotely.

PROJECT DESCRIPTION
You'll be working in the Technology Operations Center team. We provide high quality and responsive support service to the Business and other bank-wide systems, globally. Our key stakeholder base is very diverse and covers direct Front Office presence through to Middle/Back Office and other IT streams

- undertake technical incident analysis and resolution
- uphold high standards for timely issue resolution & continuous improvement
- contribute expertise to the management of existing and new IT products and services
- take the lead with improving service and process in our support team

SKILLS YOU SHOULD HAVE:

MUST HAVE

- 6+ months of relevant job experience
-English: C1 Advanced

- a natural ability to solve complex issues
- experience in a role like this,
- a desire to ensure continuous improvement in the team
- a proven level of comfort and confidence facing off and interacting with senior IT and Business management
- strong analytical, problem-solving and synthesizing skills (you know how to figure stuff out)
- a proven ability to lead by example & manage both days to day team activities as well as serious issue management
NICE TO HAVE

- a confident communicator that can explain technology to non-technical audiences
- capable of understanding client needs and translating this into products and services
- a client-centric and service-driven individual
- able to interact, manage and influence a diverse team and stakeholder base
- proactive in your approach to all tasks and responsibilities
- someone who wants to make a positive impact in the world of support

 

- Competitive salary

- Luxoft Training Center 

- Access to e-learning Library  

- Individual development plans

- Long-term cooperation with possibility to gain experience in different projects and technologies

- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)

- Group Life Insurance

- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included   
- Medical costs reimbursement for employees (up to certain amount per quarter)

- Travel Insurance

- Benefit Program - Cafeteria and Multisport Card 

- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)

- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)

- Convenient locations in a modern offices with game rooms 

- Multinational projects for clients all over the world