Senior Engineer - Windows
Admin
Senior Engineer - Windows
Poznań
Type of work
Undetermined
Experience
Senior
Employment Type
Permanent
Operating mode
Office
Tech stack
Windows Server
Active Directory
Microsoft SQL
VMware
DNS
Job description
Online interview
Lumen is hiring! :)
We are looking for Senior Engineer - Windows!
The Role
We are looking for Senior Engineer - Windows!
The Role
The Windows Senior Engineer is a technical specialist working as part of the EMEA Managed Services Windows team. The role will be working a 40-hour week on a shift pattern which includes weekends working either Tuesday to Saturday or Sunday to Thursday and covering the EMEA teams’ hours of 07:30-17:30 CET. The team provides world-class support to an enterprise-level client base responsible for incident resolution, processing of change requests, and contributions to problem management for all Microsoft platform cases. The candidate will ideally be an IT Graduate and be qualified to an MSCA/MCSE/MCITP level or possess a similar proven track record of experience.
The Main Responsibilities
- Resolving third level support cases; 90% of which will be resolved without escalation.
- Escalating to the relevant Engineering team as required, promptly following procedures, and ensuring management is updated accordingly.
- Ensuring the Client and ticket is always up to date on incident progress.
- Maintain, troubleshoot, and coordinate replacement of faulty hardware.
- Involved in the execution of Client Change Requests in a timely manner as planned by Client Service Partner, Engineering and Hosting Compute Manager.
- Escalation of critical issues/outages to Hosting Compute Management as per procedures.
- Identify and deliver opportunities of automation to support the global team's efficiency efforts.
- Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.
- Daily review and action of open cases; updating Operations Management on current cases and their status as appropriate.
- Update Operations team on any projects being worked on.
- Creation of weekly reports published to the line manager.
- To provide comprehensive handovers to global peers at the end of the shift.
- Attend Daily Operations and Change Review Meetings as required.
- Log cases to 3rd party vendors requesting assistance on unresolved issues.
- Compliance – working with the CTL Client base to organize and schedule compliance items such as hardware and software updates including firmware revisions and OS and Application patching.
What We Look for in a Candidate
- Bachelor’s degree in IT, Microsoft professional qualifications and/or 6+ years of related experience in a technical support role
- 3+ years' experience in server maintenance and troubleshooting role
- Detailed working knowledge of Microsoft Operating Systems (Windows 2003, 2008, 2012, 2016, 2019)
- Detailed knowledge of VMware and virtual environments.
- Working Knowledge of one or more of the following: Active Directory, DNS, Microsoft SQL, IIS, Netbackup, McAfee, Microsoft Clusters
- Working knowledge of Server monitoring
- Experience with Ansible/Shell/Perl/Expect/Powershell and/or other scripting languages and/or web development technologies
- Possess analytical troubleshooting skills combined with excellent written and verbal communication skills
- Proactive and energetic nature
- Preferred: Knowledge and interest in Unix and/or Linux.
- Preferred: ITIL accreditation
About Lumen:
At Lumen Technologies we value smart risk-taking and celebrate our team’s successes. We know that our successes couldn’t happen without the unique experiences and backgrounds our diverse team brings to the table. We may come from many different places, but our passion for technology and serving customers is what brings us together.
With approximately 725,000 route kilometres of fibre, we serve customers in more than 60 countries. Lumen Technologies is the fastest, most secure platform for next-gen business applications and data, integrating global network infrastructure, cloud connectivity, edge computing, connected security, voice, collaboration and enterprise-class services into a seamless experience.
Across the globe, our people are helping customers do amazing things and redefining the way we live and work. At Lumen, our people are the ones who make amazing things happen. That's why we are so thrilled to be a top company on the Forbes World's Best Employers list for 2021.
Come join us today.
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