IT Operations Manager

We are looking for an IT Operations Manager to join our team in Gdańsk. A person in this position needs to be communicative, independent, and responsible. We are looking for someone who will be able to think outside the box to resolve problems and reach out to other specialists to coordinate any needed actions. IT Operations Manager will work under increased availability and closely co-operate with other Ops Managers in Barcelona and Frankfurt. Business trips to other locations will occur frequently. It is a plus if you are based in the Tricity area. If you are ready for challenges on an international level, do not hesitate to apply!​

Who are we?

Lufthansa Systems Poland is acclaimed and widely recognized provider of superior services and IT solutions for the aeronautical, logistic and financial industries. As a part of the Lufthansa Group we implement technological solutions and dedicated services.

Why do we need you?

You will:

• Be on-call every three weeks for a week,
• Be the point of contact for a team of nearshore operators.
• Monitor the middleware infrastructure and components, and support resolving system issues.
• Check the performance, the capacity and help forecasting the future needs in operational support.
• Provide best practices to run the system stable and smooth.
• Communicate risks, issues, challenges, and status/progress of the incidents raised.
• Help ensuring that the systems are secure, consistent, and reliable.
• Resolve issues escalated by technicians and engineers.
• Ensure data is handled, transferred, or processed according to legal and company guidelines.

Who are you?

You have:

• At least 2 years of experience providing support on incidents (hands on experience as operator is a plus).
• Basic knowledge of networks and cloud computing.
• Basic understanding of middleware technologies: APIs, Batch transfers, messaging, streaming.
• Basic understanding of middleware technology stack: Java or .NET, XML, JSP or ASP, JavaScript, or VB Script and Node.js; WSDL/SOAP/XML and REST/JSON or equivalent.
• Experience with Tibco stack is a plus.
• Basic understanding of containers architecture.
• Basic understanding of security and identity protocols such as OpenID, TLS, OAuth, SAML, SSO, PKI (encryption and key management) is a plus.
• Knowledge in REST design and implementation and system integration (SOA is nice to have).
• Ability to manage multiple incidents / changes simultaneously.
• Excellent command of the English and Polish language.

What do we offer?

• An international working environment, atmosphere that stimulates development,
• Individual career path,
• Contract of employment,
• Salary in the range of 15 000 - 25 000 zł gross,
• Lufthansa Group membership benefits,
• Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 11:00,
• Support for your passion for sports within the local activity group and co-financing Multisport cards,
• Private medical care for employees and their family members.