We are looking for Power BI Support Engineer with French or Portuguese to join our team in Cracow, Poland.

Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

• On-site work
• 24x7 shift model

Job description:

Requirements:

• 2 to 3 years’ infra experience with knowledge on Power BI and SQL along with basic knowledge on SSRS. Knowledge on SSAS and SSIS will be an added advantage
• Good knowledge and experience on Power BI Desktop, Power BI Service, gateways, Power BI administration, etc
• Strong ability to communicate clearly and professionally with end users via phone/teams/emails and resolving their issues in English + French or Portuguese
• Strong ability to understand complex issues in an often-ambiguous environment
• Experience in Technical support projects and handling customers
• Performing Root Cause analysis and resolving customer reported issues within the defined SLA
• Excellent communication skills in English + French or Portuguese (min. B2-C1)
• Strong ability to analyze, interpret and communicate technical errors and solutions
• Ability to act as a bridge between the end user and engineering teams to troubleshoot and resolve issues
• Strong ability to handle escalations, involve the right parties and deescalate the situations
• Cross Team collaboration.
• Enthusiasm to upgrade technology from time to time.

Good to have:

• Incident Management
• Customer Handling and experience in customer support projects in the past.
• Problem Solving
• Passion for technology and customer support

Time of operation

24/7 support model onsite role with rotational shifts.

Therefore, candidates should be flexible to cover during holidays and weekends to accommodate Client roster.

What we Offer:

• Possibility to shape the future of the youngest global leader in digital transformation;
• Unique culture with excellent opportunities for techno-functional career advancement;
• Full – time permanent contract of employment or B2B contract;
• 26 days of annual leave for permanent employees;
• PPK – employee pension program;
• Medicover private medical care for employees and family members;
• Reimbursement for glasses – 400 PLN;
• Access to cafeteria system and benefits platform on Worksmile;
• Life insurance;
• Support in all formalities for foreigners.