Azure Support Engineer
As a Support Engineer on billing team, you will be a business-critical support to Azure Enterprise customers around the world through various support offerings via telephone and/or emails.
RESPONSIBILITIES
You will be responsible for working on Subscription/billing platform daily operational activities, that is handling cases that are assigned via duty managers or the ticketing system. Support end users on migrations and building their infrastructure on Azure Cloud.
Establish a reputation within the Azure community through contributions to blogs. Maintain skills through completion of ongoing readiness and Platform training as required.
Technical Skills
Experience in support including a customer facing or customer support roles.
Fluent spoken & written skills for English + German languages
Time of operation:
This team will be in 24X7 shift model. Therefore, should be flexible to cover during holidays and weekends to accommodate Client roster.