Information Security Customer Assurance Analyst

You and your team

The Customer Assurance team is part of the LSEG Sales enablement function, performing a key role responding to risk and control environment related client requests for information on LSEG and its products/services, working in partnership with clients, providing a quality service, to ensure their requests are fully understood and met.

This position is based in Gdynia, via a hybrid working model. This position is to work Polish office centric hours.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.

Responsibilities

• Responsible for provision of i nformation and data in response to client or customer due diligence questionnaires and information requests, including specific focus on queries related to operational resilience risk and controls covering Technology Resilience, Business Continuity, Third Party Risk, Information Security, Data and broader risk management practices:
• Verify and interpret the requests using data base and following guidelines
• Select the appropriate responses to provide the client / customer
• Input to compliance and quality assurance checks to ensure client / customer needs are met
• Liaise with other team members or functions to communicate status of requests or escalations where additional information / action may be required
• Ensure internal SLAs are met, including execution and delivery timelines.
• Adhere to Data Classification and Data Handling Standards as part of day-to-day process execution
• Input to continuous improvement initiatives to enhance the operating model and team processes

Essential criteria

• Previous operational risk or resilience experience including a good understanding of the principles of Technology Resilience, Business Continuity, Third party risk, Information Security and Data Protection.
• Strong command of English, with excellent written skills and attention to detail.
• A basic command of MS Word and MS Excel
• Previous experience working in a task-based arena, handling tasks from start to finish, in a timely and efficient manner
• Experience of reviewing, prioritising and allocating tasks based on capacity and demand

Desirable criteria

• Previous experience of managing client communications
• Previous experience with ServiceNow
• Previous experience of populating and distributing due diligence responses
• Hold CISA (Certified Information Systems Auditors) qualifications or CISM and/o r industry experience
• Additional European languages (French, German etc) beneficial

Your package while joining Gdynia team

• Bonus: Quarterly or annual bonus plan assigned to every position
• Wellbeing: monthly wellness and work-from-home allowance, and employee assistance program
• Healthcare: private medical care with Medicover, premium package fully covered by employer and life insurance with Generali
• Future: corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available
• Reward and Recognition: additional awards and vouchers available for extra achievements
• Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
• Development: E-learning platforms access with a range of training and certified courses
• LSEG Products: availability to access to real-time economic data through our flagship Workspace platform
• Diversity: Inclusive culture built by colleagues from over 40 countries representing various age, gender, race, and beliefs
• Charity: 2 additional days off for voluntary jobs
• Office: brand new, sustainable office with cafeteria and chillout space. Location 3T Office, Gdynia is less than 200m to PKM station and a walking distance to SKM station. Underground car park with 122 spaces for LSEG employees
• Activities: sport teams and social events to join e.g. weekly yoga classes in the office
• Company events: Annual Summer and Winter Parties for colleagues and Family Day for employees with partners and children

We believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

We offer a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information we may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to us are aware of this privacy notice.