ServiceNow Developer

Key Responsibilities:

• Design and develop custom applications and modules in the ServiceNow platform, focusing on ITSM, CMDB, or IRM.
• Configure and customize the ServiceNow platform to meet business requirements.
• Implement workflows, business rules, and UI customization to enhance the platform’s functionality.
• Integrate ServiceNow with third-party systems and applications via APIs and middleware.
• Maintain and update the Configuration Management Database (CMDB), ensuring data accuracy and compliance.
• Enhance and support risk management processes using the IRM module, including audits, policies, and control testing.
• Perform platform upgrades and implement new features as released by ServiceNow.
• Provide technical support and troubleshoot issues to ensure platform stability and performance.
• Collaborate with cross-functional teams to gather requirements and deliver solutions aligned with business objectives.
• Document system configurations, processes, and technical details for ongoing support.

Required Skills & Experience:

• 4+ years of experience as a ServiceNow Developer with expertise in ITSM, CMDB, or IRM modules.
• Proficient in ServiceNow Scripting (JavaScript, Jelly, Glide API).
• Strong knowledge of ITIL processes and best practices.
• Experience in creating and managing ServiceNow integrations using REST/SOAP APIs.
• Familiarity with ServiceNow Discovery and Service Mapping (for CMDB).
• Hands-on experience with ACLs, workflows, UI policies, and notifications in ServiceNow.
• Strong debugging and troubleshooting skills within the ServiceNow environment.
• Understanding of Agile methodologies and experience working in Agile/Scrum teams.

Nice to Have:

• ServiceNow Certified Application Developer (CAD) certification.
• ServiceNow ITSM or IRM Implementation Specialist certification.
• Knowledge of GRC (Governance, Risk, and Compliance) frameworks.
• Familiarity with ServiceNow SecOps, HRSD, or other modules.
• Experience with ServiceNow reporting and analytics capabilities.
• Knowledge of CI/CD pipelines for ServiceNow deployments.

Soft Skills:

• Strong analytical and problem-solving skills.
• Effective communication and collaboration with technical and non-technical stakeholders.
• Proactive and self-motivated with a focus on delivering high-quality results.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.