Customer Success Engineer - Cloud/Security area

Customer Success Engineer - Cloud/Security area

About the role

You are the primary technical engineer, acting as an internal and customer-facing trusted advisor, responsible for the successful implementation, product adoption, and operationalization of our Client.

Responsibilities:

• Become a technical authority on the Client's Security platform, to understand the customer’s technical requirements and communicate complex, technical Cloud Security concepts
• Serve as the primary technical point of contact for enablement and value realization across multiple personas within the customer’s organization
• Drive product implementation, adoption, and long-term value as customers progress through their journey milestones
• Perform quality assurance in the final stages of the Software Development Lifecycle by validating product releases and enhancements
• Cultivate customer trust by sharing expertise in the operationalization of product and best practices in the cloud

General areas of experience:

• CSPM: Cloud Security, Cloud Infrastructure, Cloud Networking, Compliance, CIEM / IAM
• CWPP: Vulnerability Management, Compliance, DSPM
• Foundational experience with one or more of the following: AWS, Azure, GCP, OCI, Alibaba
• Working knowledge of: Containers, Kubernetes
• Working knowledge of: APIs, API Security
• Working knowledge of: CI/CD Pipelines, IaC, SDLC
• Scripting Background in: Bash, Python, Powershell

Requirements:

• 3+ years of experience in roles similar to: Cloud Security Engineering, Customer Success Engineering, Post Sales Solutions Engineering, or Technical Account Management
• 1+ years of experience in Cloud technologies
• Common traits: fast learner, natural curiosity, love of technology, self-driven, detail oriented, communicative, customer focused

Benefits:

• Work in a highly professional team with a friendly community spirit and supportive environment
• Health insurance in Luxmed (after the end of the probationary period)
• Additional compensation benefits
• Flexible working hours – we care about you (!) and your output
• Equipment provision
• Partially compensated educational costs (for courses, certifications, professional events, etc.)
• English and Polish classes 2 times a week (online)
• Bright and memorable corporate life: corporate parties, gifts to employees in honor of live events, weekly pizza Fridays