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ServiceNow Business Analyst

ServiceNow Business Analyst

Type of work
Employment Type
Operating mode


Duża firma to duże możliwości. KPMG to wiedza ponad 265 000 pracowników w 143 krajach. Pracując z jednym z 13 zespołów złożonych z programistów, testerów, analityków i specjalistów, będziesz tworzyć nowatorskie rozwiązania. Dołącz do #generationKPMG

Company profile

Tech stack

    Business Analysis


    Project Management




Job description

We are seeking a dynamic and experienced ServiceNow Business Analyst to be a key member of the ServiceNow project delivery team.

Working at KPMG, gives you the opportunity to cooperate with international teams to analyze business needs, identify problems, and propose solutions within the ServiceNow platform. The Business Analyst will work with stakeholders to understand their needs, develop an implementation strategy, and collaborate with a team of developers and administrators to implement solutions. In the role of a ServiceNow Business Analyst, you will support the technical delivery of transformation projects and perform the SCRUM master role as a part of Agile delivery methods. Your responsibilities will also include overseeing workstream risks and issues, client reporting, and management of both onshore and offshore resources, helping KPMG to design and implement solutions based on the ServiceNow platform.

Our ideal candidate is resourceful, analytical, adaptable, and organized with the ability to build rapport with a diverse workforce. If you believe you have these qualities and are passionate about driving enterprise success through technology, we are very eager to meet you.

If you want impactful ownership, constant growth and recognition of your work - look no further - you have found the right offer.


  • Perform business process analysis, requirement gathering on ServiceNow platform and work closely with various stakeholders.
  • Engage in the full project life cycle from requirements gathering to solution deployment.
  • Provide deep functional and technical knowledge of ServiceNow capabilities.
  • Understand workflows, business rules, client scripting, and other aspects of ServiceNow to create impactful business solutions.
  • Create and maintain documentation on processes, policies, use cases, and workflow.
  • Facilitate and lead meetings and workshops to drive understanding and solution development.
  • Continuously improve ServiceNow operations through regular analysis, maintenance, system optimization and problem resolution.
  • Work closely with developers, project managers, and other stakeholders to ensure successful implementation of proposed solutions.
  • Translate and simplify requirements for developers through user stories.
  • Ensure traceability mapping of business requirements throughout the project lifecycle.
  • Establish and manage key components of Design, Build, Test, and Implementation activities.


  • 3+ years of experience as a Business Analyst, ideally with exposure to ServiceNow platform(any other relevant technology also considered e.g. HPSM/Remedy).
  • 1+ years project management experience implementing technology enabled service management workstreams (ServiceNow preferred),
  • Understands ServiceNow development methodologies and system deployment.
  • Strong analytical, problem-solving and decision-making skills.
  • Excellent communication skills with ability to facilitate conversations with business stakeholders in project definition, business requirements definition and functional design sessions.
  • Capable of managing multiple priorities and projects simultaneously.
  • Experience with process quality methodology, agile methodology, business process analysis and redesign required.
  • ITIL Foundation certification (V3 or V4 preferred)
  • Experience in ServiceNow products other than ITSM e.g. SecOps, ITOM, HR, CSM, GRC,
  • Competence navigating project management and agile tools such as SPM/ITBM, MS Project, JIRA, Confluence, SharePoint.

What we offer:

  • Work in an interdisciplinary and international environment
  • Participation in interesting projects for local and foreign clients in the field of IT consulting
  • Favourable conditions for professional development participation in specialized trainings
  • Access to new technologies
  • Gain and develop unique industry skills valued on the market
  • Work in a harmonious team, among high-class professionals
  • The opportunity to grow in a friendly and self-motivated team
  • Attractive remuneration
  • Possibility of remote work