All offersWarszawaSupportIT Service Desk Specialist
IT Service Desk Specialist
Support
KMD Poland

IT Service Desk Specialist

KMD Poland
Warszawa
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
KMD Poland

KMD Poland

Our mission is to provide and influence the evolution of technological solutions that simplify the everyday life of citizens in Denmark. We combine Polish dynamics, efficiency and innovation with Danish hygge, trust and knowledge sharing approach.

Company profile

Tech stack

    Microsoft Windows
    regular
    IT Support
    regular
    ITIL
    regular
    O365
    regular

Job description

Online interview
Friendly offer
Regular Contract, Warsaw (Inflancka 4A), Hybrid Work.
 
 
In KMD, we digitize Denmark and Northern Europe. We create and implement technological solutions that improve the lives of millions of people across governments and private sectors.
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 #ITSupport  #O365 #ITIL #ServiceDesk #Windows
 
Are you ready to join our international team as IT Service Desk Specialist? We shall tell you why you should

 
Service Desk as part of KMD Group IT is a coordinator of IT support services provided to internal KMD employees. We ensure that all support tickets are properly handled and escalated to other support groups if needed. Our mission is to make sure that customer satisfaction is maintained at the highest level.
 
After onboarding, you can work with a hybrid style - with a meeting at the office every Wednesday. 
During onboarding (2 - 3 months) we are expecting to work on-site in the office in Warsaw full-time. 

 
After morning coffee you will be:
  • Providing 1st level support to end-users, ensuring requirements are fully met according to best practices and processes within KMD
  • Acting as the single point of contact for all incidents and requests coming via different communication channels i.e. calls, portals
  • Handling tickets according to ITIL methodology
  • Cooperating with external vendors, 2nd and 3rd line of support 
 
We are a GOOD match if you:
  • Have min 2+ years of experience in the 1st line of IT Support Specialist role or any similar
  • Have knowledge and practical experience with general IT knowledge (infrastructure, networking, software), Microsoft Windows 7-10 OS, Microsoft Office and Office 365 platform, Active Directory and SCCM
  • Have experience in preparing IT documentation/FAQ
  • Have a Client and service-oriented attitude
  • Are open-minded and eager to learn new things
  • Are team player willing to share knowledge with others
  • Are fluent in both English and Polish
 
We are a perfect match if you (nice to have):
  • Know the Danish Language
  • Have experience with Service Now
 
 
You will love working with us because of:  
 
  • Professional Development  
Grow in your role 
Enjoy on-site meetups 
Participate in conferences in Poland and abroad 
Attend an average of 40 hours of training yearly  
Take part in the Internal Mobility Program  
  
  • Scandinavian Culture and Workplace  
Earn Competitive hourly rates/salary  
Enjoy the MyBenefit Cafeteria system with a wide range of services  
Make the most of your work and life  
Sport & passion communities and CSR initiatives 
Work in a human-oriented company  
Use high-level equipment  
Feel good at a green and ergonomic office and enjoy surprise treats 
 
  • Meaningful and impactful work  
Make an impact that lasts - create and implement technological solutions 
And improve the lives of millions of people in the public and private sectors 
  
  • Talented and Trusted People  
Cooperate with open-minded colleagues 
Work with experienced managers in an atmosphere full of trust
 
 
KMD (an NEC company) is committed to providing equal opportunities. Hence, we invite all qualified interested applicants to apply for career opportunities. At KMD all aspects of employment and cooperation including the decision to hire /cooperate with will be based on merit, competence, performance, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected under local anti-discrimination legislation.
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