Regular Contract, Warsaw (Inflancka 4A), Hybrid Work.
In KMD, we digitize Denmark and Northern Europe. We create and implement technological solutions that improve the lives of millions of people across governments and private sectors.
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#ITSupport #O365 #ITIL #ServiceDesk #Windows
Are you ready to join our international team as IT Service Desk Specialist? We shall tell you why you should
Service Desk as part of KMD Group IT is a coordinator of IT support services provided to internal KMD employees. We ensure that all support tickets are properly handled and escalated to other support groups if needed. Our mission is to make sure that customer satisfaction is maintained at the highest level.
After onboarding, you can work with a hybrid style - with a meeting at the office every Wednesday.
During onboarding (2 - 3 months) we are expecting to work on-site in the office in Warsaw full-time.
After morning coffee you will be:
- Providing 1st level support to end-users, ensuring requirements are fully met according to best practices and processes within KMD
- Acting as the single point of contact for all incidents and requests coming via different communication channels i.e. calls, portals
- Handling tickets according to ITIL methodology
- Cooperating with external vendors, 2nd and 3rd line of support
We are a GOOD match if you:
- Have min 2+ years of experience in the 1st line of IT Support Specialist role or any similar
- Have knowledge and practical experience with general IT knowledge (infrastructure, networking, software), Microsoft Windows 7-10 OS, Microsoft Office and Office 365 platform, Active Directory and SCCM
- Have experience in preparing IT documentation/FAQ
- Have a Client and service-oriented attitude
- Are open-minded and eager to learn new things
- Are team player willing to share knowledge with others
- Are fluent in both English and Polish
We are a perfect match if you (nice to have):
- Know the Danish Language
- Have experience with Service Now
You will love working with us because of:
Grow in your role
Enjoy on-site meetups
Participate in conferences in Poland and abroad
Attend an average of 40 hours of training yearly
Take part in the Internal Mobility Program
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Scandinavian Culture and Workplace
Earn Competitive hourly rates/salary
Enjoy the MyBenefit Cafeteria system with a wide range of services
Make the most of your work and life
Sport & passion communities and CSR initiatives
Work in a human-oriented company
Use high-level equipment
Feel good at a green and ergonomic office and enjoy surprise treats
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Meaningful and impactful work
Make an impact that lasts - create and implement technological solutions
And improve the lives of millions of people in the public and private sectors
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Talented and Trusted People
Cooperate with open-minded colleagues
Work with experienced managers in an atmosphere full of trust
KMD (an NEC company) is committed to providing equal opportunities. Hence, we invite all qualified interested applicants to apply for career opportunities. At KMD all aspects of employment and cooperation including the decision to hire /cooperate with will be based on merit, competence, performance, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected under local anti-discrimination legislation.
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