Production Support Technician (Game QA)
Other
Production Support Technician (Game QA)
Keywords Studios
Katowice
Type of work
Undetermined
Experience
Junior
Employment Type
Permanent
Operating mode
Office
Tech stack
Helpdesk
Microsoft Office
Job description
Keywords is an international technical service provider to the global Video Game Industry with 50+ offices across 21 countries and 4 continents. The organization employs over 6,000 people at peak times working in over 50 languages. Each year, we produce over 80,000 art assets, 21 million words of audio, 250 million words translated, 2.5 million hours of testing and resolve 16 million customer support tickets.
Keywords FQA is one of Keywords Studios brands offering Functional QA services. KWS Katowice offers FQA, Localisation QA and Player Support services to our clients.
The Production Services Support Technician is responsible for providing adequate support and expertise to the Production department and making sure that everything required by a project is deployed for the team.
Main responsibilities will be in particular:
- Provide professional and timely technical support to Production.
- Responsible for builds, firmware and image preparation and deployment, workstations setups, in accordance to Production expectations and project plans & requirements.
- Maintain an asset tracking database and will transfer knowledge to the other members of the team
- Assist with floor planning and hardware & device allocation
- Initiate research projects to expand and consolidate our department knowledge
- Comply with the security and confidentiality policy set by the company and ensure all team members comply to policies
The Production Services Support Technician could also be assigned to a special project that is outside of the normal Production Services usual scope.
Requirements:
Requirements:
- Fluent in English – written and spoken.
- Commitment to professional customer service
- Must possess ‘can-do’ attitude
- Ability to work effectively and decisively under pressure
- Highly organized with the ability to prioritize tasks and multi-task
- Ability to analyze problems, recommend and implement effective solutions
- Actively approaches others for their ideas and suggestions
- Flexibility and availability of work hours, including evening, night and weekend.
- Quickness and accuracy of execution
- Ability to work on own initiative and monitor own workload
- Ability to work with strict deadlines
- Ability and aptitude to learn
- Strong self-motivation, reliable and flexible team player
- High attention to detail
- Follows correct process or clearly communicates on any necessary deviations
- Based in Katowice or available for relocation
Desirable:
- Understanding of the gaming industry
- Good understanding of media creation and duplication
- Good understanding of mobile devices technology
- Knowledge of console gaming platforms, such as Sony, Microsoft and Nintendo platforms
- Has relevant IT skills in order to work with different software and hardware required for projects
- Good knowledge of Microsoft Office 2010/2013/Office 365 (Word/Excel/Access/Outlook)
- Understanding of software development process.
PLEASE SEND YOUR APPLICATION IN ENGLISH