AI Agent Engineer – Mid and Senior Level, Microsoft AI Platforms

Unleash the Power of AI — Shape the Future of Intelligent Automation!

Krakow-based opportunity with hybrid work model

As an AI Agent Engineer, you will be working for our client, a leading financial institution committed to transforming banking through innovative AI-driven solutions. You will play a key role in developing intelligent agents and automation solutions that streamline processes and elevate user experiences across global banking journeys. Join us to push the boundaries of AI capabilities and drive digital transformation in a dynamic environment.

Your main responsibilities:

• Architect, develop, and deploy AI agents and automation solutions to optimize business workflows in an agile setting.
• Leverage Microsoft Copilot Studio and other conversational AI platforms to create customized, scalable AI agents.
• Collaborate with cross-functional teams and stakeholders to gather requirements, define solution architectures, and ensure successful implementation.
• Monitor agent performance, gather feedback, and iterate to improve accuracy, efficiency, and user satisfaction.
• Ensure all AI solutions comply with HSBC’s security, data privacy, and governance standards.
• Produce technical documentation, user guides, and best practices to facilitate adoption and maintenance.
• Stay current with advancements in AI, machine learning, and conversational platforms, recommending innovative tools and approaches.

You're ideal for this role if you have:

• 4+ years of experience in AI, automation, or related fields.
• Proven expertise in developing and deploying AI agents, chatbots, or virtual assistants.
• Hands-on experience with Microsoft Copilot Studio or similar conversational AI platforms like Azure Bot Service or Dialogflow.
• Strong understanding of GenAI concepts including RAG, prompt engineering, and responsible AI principles.
• Familiarity with cloud platforms, especially Microsoft Azure, and RESTful APIs.
• Programming skills in Python, C#, or JavaScript.
• Experience working within Agile teams, using tools such as Jira or Azure DevOps.
• Excellent communication skills in English, capable of articulating technical details to non-technical stakeholders effectively.

It is a strong plus if you have:

• Experience with automated testing frameworks and AI performance monitoring.
• Knowledge of ethical AI practices, bias mitigation, and explainability.
• Familiarity with the banking industry, especially CIB sector.

Language Required for the role:

• Fluent in English, both written and verbal.

Eligibility to work on this role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.