System Engineer/ Support Analyst
Other
System Engineer/ Support Analyst
IT Kontrakt powered by Avenga
Kraków
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
Linux / Unix skills
AWS
Tomcat & Apache WebServer
Scripting
Job description
Required Skills:
- System Administration experience on Linux / Unix & Windows,
- Scripting Abilities - Bash, Ruby or Python,
- Experience in Production Application Support,
- Experience in using monitoring / alerting tools like AppDynamics, Nagios, Sensu, Graphana & VictorOps,
- Experience with monitoring solutions such as CloudWatch, Prometheus, and the ELK stack,
- Basic knowledge and understanding of IBM Message Queues,
- Understanding of hardware or software Load Balancers in a large data center environment,
- Knowledge of networking protocols such as HTTP and TCP/IP,
- Understanding of firewall concepts and rules,
- Excellent network analysis fundamentals and robust troubleshooting skills,
- Strong customer focus and ownership,
- Excellent written and verbal communication skills,
- Ability to handle multiple projects simultaneously.
Education:
- Bachelor's degree or equivalent,
- Minimum 3+ years related experience.
Responsibilities:
- Assist in the migration of the existing applications from current Data Center to AWS Cloud,
- Automate routine tasks using Rundeck & Ansible,
- Understand & manage application components in the AWS environment,
- Understand & manage the applications hosted in Red Hat OpenShift running on top of Docker & Kubernetes,
- Perform activities related to application deployment from development to production environments,
- Field and manage technical customer issues via phone, chat and email,
- Determines the tools needed to support system health, monitor system performance, develop and maintain performance monitoring and error tracking operational tools,
- Attend incident and functional calls as required,
- Carry out On-Call rotation tasks as needed for the business,
- Work closely with multiple internal groups, which include Development, QA, Incident Management etc,
- Assist System owners in providing day to day operating compliance, stability and system health and performance of the applications and infrastructure,
- Responsible for creation and/or review of application Change Records (CR’s),
- Responsible for release and deployment of application CR’s across multiple platforms from integration through production,
- Accountable for meeting or exceeding a 96% KPI on the successful implementation of CR’s,
- Responsible for providing daily health check information,
- Identify areas of the release process that can be improved with advanced scripting and automation,
- Assist System owners with Run-books and E2E documentation,
- Enhance existing monitoring & alerting system.