Tech Support (Entry Level) Hybrid

InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. InPost Group is a publicly traded company, with a market capitalization of about $5 billion as of March 2023. With over 10,000 employees worldwide, InPost Group is one of the largest out of home delivery providers in Europe, committed to providing sustainable and efficient delivery solutions to meet the evolving needs of customers in today's rapidly changing landscape.

Imagine tackling challenges head-on, communicating seamlessly with users, and immersing yourself in the intricate world of hardware issues. As you manage support requests and critical incidents, you'll be on the front line of action, closely collaborating with diverse IT teams. Empathy will be your guiding light, ensuring smooth resolutions and building strong connections with those you assist. But that's just the beginning. This role isn't just about solving problems; it's a gateway to endless possibilities. Picture the thrill of progressing to Level 2, where you'll master incident management and lead the way in preventing future disruptions. Each day, you'll refine your skills, paving the path to greater responsibilities and advanced roles within the company.

Work from: Pana Tadeusza 4, 30-727 Kraków, Poland

Job Description

Your responsibilities:

• Provide technical support and assistance to end-users, resolving hardware and software issues efficiently.
• Triage and prioritize support tickets based on urgency and impact, ensuring adherence to service level agreements (SLA).
• Provide resolutions or assign tickets to further teams.
• User Access Management, creating and managing users' accounts in internal systems.
• Coordination and technical support for video conferencing events, ensuring their smooth operation and troubleshooting any technical issues promptly.
• Maintain comprehensive documentation of support requests, troubleshooting steps, and resolutions in a ticketing system.
• Maintain and contribute to knowledge base articles.
• Preparation and configuration of equipment for employees.
• IT hotline support.

Qualifications

• 1-2 years of experience in a similar position.
• Excellent communication skills (spoken and written) in Polish and English.
• Knowledge of Active Directory / Azure Active Directory
• Knowledge of operating systems: Windows and Mac OS. Knowledge of Linux is a plus.
• Ability to identify and solve hardware problems.
• Strong understanding of how SLAs work.
• Familiarity with Jira, Confluence, and ITIL is a plus.
• Knowledge of the Poly video conferencing system is a plus.

Additional Information

Why Join InPost Group? 

• Opportunity to work in a diverse, international and cross-functional environment, along with leading experts. 
• Fulfilling careers with a range of benefits for employees and invests in providing training opportunities for their development. 
• You are involved in technology monitoring and choices 
• Our software will be used by millions of users, making a significant difference in their lives