MS Dynamics CRM Business Analyst

1. Senior level consulting experience in Microsoft Dynamics application with focus on business modeling and solutions implementation
2. Candidate should have at least 8+ years of Microsoft Dynamics D365 Customer Service implementation experience and have participated in a minimum of 3 complete life cycle implementations. Should have knowledge of case lifecycle & management, SLA, security roles. Knowledge of Unified routing preferred.
3. Good understanding of existing Microsoft ALM stack and experience using it
4. Ability to use VSTS/TFS as a consulting task tracking tool
5. Complete understanding and following Process-driven implementation approach
6. Demonstrated ability to:
7. - Analyze and understand business problems
8. - Apply high-level solution architecture and design (Functional and/or Technical)
9. - Analyze, understand, and dissect business processes and re-engineer with best practices
10. - Document and capture business requirements and processes properly
11. - Model data and processes
12. - Conduct workshops and training sessions
13. - Plan and carry out system and user acceptance testing
14. - Provide professional support

Requirements

1. Familiar and experienced in:
2. - Core application functionality
3. - Application technology stack
4. - Implementation Methodology
5. - Deep Industry Knowledge and Best practices
6. Working knowledge of process development and industry specific best practices
7. High degree of insight and analytical skill
8. Ability to work independently, prioritize and solve problems proactively
9. Creative problem solving and conflict resolution
10. Excellent facilitation, discovery, analysis, and prototyping skills
11. Team-oriented; willing to align work with team’s priorities and goals
12. Creates high-quality deliverables
13. Excellent communication, presentation, training, client relationship and analytical skills
14. Places emphasis on project value and client satisfaction

Successful completion of applicable product certification exams