.Net Support Lead

Job description:

Responsibilities:

• Responsible to deliver the Incident, Service Req, Change, Problem, Preventive & Corrective action Management services and Enhancement Services for applications in scope of the contract
• Work allocation and provide guidance to Operate team (technical / process etc.,)
• Follow up with Operate teams to identify and resolve problems with the Local applications
• Vendor coordination in the case of application issues and upgrades e. SLA / KPI management and reporting related to Operate services
• Provide timely communication to users, Country IT and Shared Country Lead regarding all aspects of the Operate services
• Ensure provision of application and related business process specific input & assessment to assist the Incident Management Team when drafting major outage communications to the relevant business users
• Identify and implement service improvement opportunities

Required Skills:

• Proficient in language Portuguese and good communication with the Business users
• Technical skills required include, but are not limited to the following: .NET, SQL Server, SSIS, ETL
• Should have Good Team Management, Stakeholder, reporting and leadership skills.
• Strong ITIL Knowledge and process implementation experience are required.
• Disaster Recovery and Business continuity experience.
• Manage Weekly and Monthly Service review reporting to the customer and stakeholders.
• Risk Management & Escalation handling experience.
• Interact with customers on reported issues and manage customer expectations
• Communicate with other parts of the team and third-party suppliers to ensure business needs are met, for example (but not limited to) the triage and management of tickets and coordination of the upgrade of third-party software.