IT Service Owner

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Your career opportunity

The IT Service Owner (ITSO) Delegate is responsible for the ongoing supply and support of the IT services owned and provide a single point of contact for those services in line with standard IT Infrastructure Library (ITIL) Service Lifecycle phases, namely Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

IT Service Owner (ITSO) is a dynamic role where you will get the chance to be involved in operational tasks, projects, programs and have the opportunity to network with different teams such as Risks, Cyber Security, developers, Project Managers and many more on a regular basis. You will get access to different tools and trainings to support your transition to this role as well as your career development.

What you’ll do

• Accountable for maintaining effective control of the end-to-end IT application and service (which includes Dev; UAT; Production and Contingency)
• Successful operation and continuous improvement of IT services assigned
• Adhering to governance processes and ensuring compliance with all FIM requirements & IT Controls & processes
• Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades) and regularly communicating the benefits and performance of the services to the Business
• Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions
• Collaborate with key stakeholders within your Function such as other Services Owners; POD Team Members; Risk & Control Officers; Infrastructure Leads; vendor; SSP Leads and CCO Tech colleagues, and within the Group such as Cyber Security
• Delegate requests for information / completion of regular reviews to POD team members for completion, then consolidate information and respond to requester
• Regular review of inventory tools to maintain service and application information.

What you need to have to succeed in this role

• Demonstrable experience working in either IT Helpdesk at senior level or IT Service Management or Infrastructure/ Software support or Project Management
• Good knowledge of ITIL methodologies or can demonstrate use of such - mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management.
• Ability to build and maintain strong relationship with stakeholders and colleagues from other teams.
• Team player and adaptable to change, fast learner and able to work independently as well as in team
• Basic knowledge of IT technologies, their components, and their operational environments
• Basic knowledge of Windows, Linux or Database such as Oracle, or Java
• Able to work under pressure and delivering quality work within tight deadline
• Strong communication skills in English.

Nice to have

• Communicative German and or French
• ITIL, Project Management (PRINCE2/ PMP) or any IT related certificate.

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours 
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Job interview with the hiring manager

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.