DevOps Monitoring Engineer

Some careers grow faster than others

Do you want to work for one of the world’s largest global banks? Want to be part its exciting digital transformation? Do you want to engineer incredible products for millions of customers?

Well HSBC offers just that. It’s exciting times here and if you’re looking for a role that will give you the opportunity to grow, innovate and deliver cutting edge software then join us. Whether you want a career to take you to the top or simply take you in a new direction, HSBC offers fantastic opportunities, support and rewards that will help grow your career.

HSBC remains at the forefront of software development by delivering top quality, customised banking solutions across 50+ countries. Increasingly our digital products are becoming the first point of contact for over 40 million HSBC customers, allowing us to embrace a rapid rate of change, the adoption of new technologies and utilise agile delivery methods. We believe in creating fantastic products with exceptional customer experience, ones that seamlessly integrate into our customer’s lives.

We’re looking for passionate, driven, team loving, kind, agile evangelising, technology enthusiasts to join the team and become part of our journey to shape and change the future of HSBC.

The Role

We are continually improving our customer facing digital products, from mobile banking to credit card applications.  As part of that built an entirely new platform to host and run all of this, making sure we have the highest levels of quality and customer satisfaction and you can help bring this to life.  

The successful candidate will be part of a globally diverse monitoring tooling team that provides support around the clock to a large internal customer base.   The candidate will be required to bolster the support duties for the monitoring tools currently provided, namely AppDynamics, Splunk and Datadog.

Our Splunk environments are managed within both on-prem and AWS environments.  As such, the successful candidate should be familiar within an AWS console, have demonstrable experience supporting such an environment and ideally terraform experience for deploying and managing such an environment in an automated manner.

Within all of our tools there is a requirement for the candidate to support the full system engineering life-cycle, including requirements analysis, design, development, integration, test, documentation, implementation following defined best practices and operational workflows for both on-premise and AWS infrastructure.

The candidate will be required to interact with end users to gather requirements to on-board new data sources and applications into all relevant monitoring tools, analysing the application & configuration data for anomalies / trends, building dashboards and general support enquiries. The candidate should be familiar within a Linux environment as well as editing and maintaining configuration files associated to the supporting tooling.

You have the chance to be part of this migration to the cloud helping to design and deliver solutions within a complex and interesting financial enterprise environment. Your responsibilities will range from being a technical innovator, a subject matter expert, a mentor & guide, a consultant and a trouble-shooter.

The Team

The Enablement Services team play an important role providing Monitoring tooling services to approximately 3000 developers within the HSBC Digital Global Business. We follow a strict infrastructure as code methodology in an enterprise public cloud environment. We are a global team of around 60 talented individuals, based in locations such as HK, India, US and UK. As we continue to grow, our goals remain the same;

• Have fun whilst working with the best technology and people
• Design and build the finest products we can
• Learn from the best and cultivate openness and respect.
• Learn constantly and share what we know!

Our key technologies are AWS, Splunk, AppDynamics, DataDog, Terraform, GitHub Enterprise, Jenkins Enterprise, Slack, Jira, Confluence.

Candidate profile

Essential Technical Skills:

• AWS
• Terraform
• Github
• Scripting (Python / Bash etc.)

Desirable Technical Skills:

• Splunk
• AppDynamics
• DataDog
• CICD Pipelines

Other skills:

• Fluency in written and spoken English and be comfortable working in a multi-cultured/global environment.
• Systematic problem-solving approach, coupled with excellent communication skills and a sense of ownership and drive
• Ability to debug, optimise code, and automate routine tasks
• Knowledge of automation, orchestration, and monitoring tools
• Have experience supporting and building services in the public cloud (ideally AWS)
• Experience developing Continuous Integration/Continuous Deployment pipelines across multiple technology stacks
• Experience in highly available, highly scalable architectures
• Ability to Influence and champion new ideas and methods
• Experience in build and configuration management
• Great communication - convey your thoughts, ideas and opinions clearly and concisely face-to-face or virtually to all levels up and down stream
• And equally important - you listen and reflect back what others communicate to you 
• Be flexible under pressure
• Be comfortable working within an agile, multidisciplinary team.
• Strong analytical and problem-solving skills, ask ‘why’, be inquisitive.
• Excellent organisational skills
• Ability to communicate with non-technical people
• Be comfortable following Scrum methodology and working within an agile, multidisciplinary team.

You’ll achieve more when you join HSBC

At HSBC we are open to different ideas and cultures and live by our values of being dependable, open and connected. HSBC is committed to building a culture where all employees are valued, respected and opinions count.  We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc.