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  • All offersKrakówSecurityCybersecurity Service Manager - ServiceNow
    Cybersecurity Service Manager - ServiceNow
    HSBC Service Delivery

    Cybersecurity Service Manager - ServiceNow

    HSBC Service Delivery
    Type of work
    Employment Type
    Operating mode

    Tech stack





      soap service


    Job description

    Some careers shine brighter than others.

    If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a

    career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities,

    support and rewards that will take you further.

    Your career opportunity

    Manage the Service Now Product Modules in the areas of ITSM, ITBM, Performance Analytics, CMDB, Business Portfolio, Knowledge Management, Continuous Improvement, Resource / Service Cost Management & Financial Services, and various workflows that the application is comprised.

    The role is expected to design and implement the product strategy for cybersecurity and roadmap, provide necessary technical support to team to ensure deliverables confirming to architecture & quality standards. Act as cybersecurity technical point of contact for Service Now implementations and as the technical lead work closely with the business partners to understand the requirements and translate them to work deliverables from the team members.

    What you’ll do

    • Design and manage the product strategy, building stakeholder buy-in around the plans, commitments, and changes.
    • Lead & manage Product Roadmap, Governance calls, prepare deck and walkthrough Deck with stakeholders.
    • Define systems development projects which support the organisation's objectives and plans.
    • Design components using appropriate modelling techniques following agreed architectures, design standards, patterns, and methodology. Identify and evaluate alternative design options and trade-offs.
    • Monitor and report on the progress of development projects, ensuring that projects are carried out in accordance with agreed architectures, standards, methods, and procedures (including secure software development).
    • Create multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements.
    • Design, code, verify, test, document, amend, and refactor complex programs/scripts and integration software services.
    • Manage user experience evaluation of systems, products, or services, to assure that the usability and accessibility requirements have been met, required practice has been followed.
    • Provide planning, direction and support for new releases and deployments, leading the development / transformation pipeline.
    • Conduct risk assessment and develop mitigation plans for ServiceNow services and projects.

    What you need to have to succeed in this role

    • Minimum 10 years of experience in Product / application development with at least 5 years of experience working on ServiceNow application.
    • Demonstrated experience designing and implementing product strategy as well as designing and developing process-based solutions.
    • Demonstrated experience building user case processes and workflows.
    • Ability to transform Business Requirement into Business Process, End to End experience of ServiceNow -based application design and implementation.
    • Well versed with class hierarchy, Update set hierarchy, data layer, flows, UI Action /policy, deployment, Integration, SOAP Service, implementation in ServiceNow.
    • Must have good exposure to Agile Scrum practices and methodology.
    • Strong Core Java development experience.
    • Application & Infrastructure Architecture (design & development) understanding.

    What we offer

    • Competitive salary
    • Annual performance-based bonus
    • Additional bonuses for recognition awards
    • Multisport card
    • Private medical care
    • Life insurance
    • One-time reimbursement of home office set-up (up to 800 PLN).
    • Corporate parties & events
    • CSR initiatives
    • Nursery discounts
    • Financial support with trainings and education
    • Social fund
    • Flexible working hours
    • Free parking

    If your CV meets our criteria, you should expect the following steps in the recruitment process:

    • Online behavioural test (for external candidates only)
    • Telephone screen (for external candidates only)
    • Zoom interview with the hiring manager.

    We are looking to hire as soon as possible so don’t wait and apply now!

    You'll achieve more when you join HSBC.