Email Security L2 Support

Job Title: Email Security L2 Support

Location: Poland Remote

For training period should be available 2-3 days from the Krakow office

Employment Type: UoP / Permanent

About Hirexa Solutions:

Hirexa Solutions is a leading player in the recruitment ecosystem across the United States, United Kingdom, Europe, and India. As the fastest-growing next-generation provider of technology talent, we empower our clients to become resourceful, achieve higher productivity, adopt agile structures, and effectively execute project deliverables.

Envisioned and co-founded by veterans of the Information Technology industry, our mission is to make recruitment efficient, flawless, and cost-effective. Our unwavering commitment to strategic investments in intelligent technology underscores our passion for people and our dedication to helping organizations realize their true potential.

Position Overview:

For one of our partners, we are seeking a Email Security L2 Support who will be responsible for Performing troubleshooting and diagnosis of complex tasks and working with enterprise security device vendors to resolve complex incidents. . The ideal candidate will possess the necessary skills and experience to contribute to the success of our partner organization.

L2 Email Security engineer

1. This is a technical resource for in-depth security device incident resolution and emergency changes for our customers. L2 Security Engineer will develop an understanding of the specifics of the Customer’s security architecture and will be solving complex incidents or changes. L2 Security Engineers will work on change management or incident management. In this position the L2 Engineer will be supporting the SOC Customers’ security products and services.

Responsibilities

1. Performing troubleshooting and diagnosis of complex tasks.
2. Working with enterprise security device vendors to resolve complex incidents.
3. Using vendor provided tools, log files/scripts/reports.
4. Attending incident calls, review and understand documented processes, update process documents and interaction with Customer managers.
5. Performing simple and complex Change Management.
6. Participating in audit and compliance assessments performed internally.
7. Strong communication skills (Verbal and Written)
8. The ability to work in a shift work environment (7x24x365)

Skills Required (4 – 7 Years of experience in Email Security/Exchange Support)

1. Skill Required- Email Security

1. Primary Skill- Microsoft MDO email security
2. Secondary Skill- Proofpoint / Mimecast / Darktrace / TrendMicro email gateway solutions

1. Certification – SC-900: Microsoft Security, Compliance, and Identity Fundamentals / SC-200: Microsoft Security Operations Analyst

1. Good knowledge of Microsoft 365/ Azure cloud services/ Exchange components.
2. Strong knowledge of functionalities of various email gateway solutions and threat protection features is must.
3. Must have experience in doing in depth troubleshooting and capture packets to isolate problems and resolve incidents on time.
4. Ability to make changes to the Threat policies basis security and business requirement and working with stakeholders before implementation.
5. User reported ticket handling - First level co-ordination, fix Malware/Phishing issues, URL Verdicts, Attachments, initial Email User troubleshooting, threat related problems and running removal process.
6. Perform Investigation & take remediation actions based upon user requests and incident logged.
7. Generating and managing Threat Protection Reports for Weekly & Monthly Summary reports.
8. Strong customer focus. Ability to respond to customer needs and provide technical solutions within agreed SLAs.
9. Work on Value-Add activities such Knowledge base update and management, Training freshers, coaching analysts and provide technical support to team.
10. Participate or contribute to drive Service improvement plans.
11. Knowledge on ITIL process.

How to Apply:

If you are interested in this opportunity, please submit your resume. We look forward to hearing from you!