Data Engineering(AWS/ Python/ Pyspark/ Databricks)

Role – .NET Operate/ Support Lead

Location – Poland (Gdansk or Warsaw)

Working Mode - Remote

Language – French (Primary) B2+ level

Skill – Dotnet Full stack (C#, ASP.NET, SQL, JS, TS (AngularJS), HTML, CSS, Linq, Entity Framework)

Responsibilities:

• Responsible to deliver the Incident, Service Req, Change, Problem, Preventive & Corrective action Management services and Enhancement Services for applications in scope of the contract

• Work allocation and provide guidance to Operate team (technical / process etc.,)

• Follow up with Operate teams to identify and resolve problems with the Local applications

• Vendor coordination in the case of application issues and upgrades e. SLA / KPI management and reporting related to Operate services

• Provide timely communication to users, Country IT and Shared Country Lead regarding all aspects of the Operate services

• Ensure provision of application and related business process specific input & assessment to assist the Incident Management Team when drafting major outage communications to the relevant business users

• Identify and implement service improvement opportunities

• Proficient in language French & German and good communication with the Business users

• Should have Good Team Management, Stakeholder, Reporting and leadership skills.

• Strong ITIL Knowledge and process implementation experience required.

• Disaster Recovery and Business continuity experience.

• Manage Weekly and Monthly Service review reporting to the customer and stakeholders.

• Risk Management & Escalation handling experience.

• Interact with customers on reported issues and manage customer expectations

• Communicate with other parts of the team and third-party suppliers to ensure business needs are met, for example (but not limited to) the triage and management of tickets and coordination of the upgrade of third-party software.

• Technical skills required include, but are not limited to the following: Dotnet Full stack (C#, ASP.NET, SQL, JS, TS (AngularJS), HTML, CSS, Linq, Entity Framework)