Service Desk Agent with Spanish or French

As Service Desk Agent you will be supporting end-users solving IT issues. You will be using English and French or Spanish on daily basis directly with end-users. If you are passionate about IT and you are keen to supporting others, the role is for you!

YOUR TASKS

• Providing IT support to end-users located in various locations globally
• Analysing, troubleshooting and providing fixing solutions for application/OS problems
• Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle
• Monitoring ticket timelines (SLAs)
• Contact with the end-users by phone, email and chat
• Working on 8h shifts from our office located in Wrocław (100% onsite), possibility of taking a shift during the weekends

SKILLS

• Fluency in Spanish or French (min. C1)
• Communicative English
• Quick and effective problem solving skills
• Organizational skills and the ability to set priorities effectively
• Passion for excellent customer experience
• Previous work experience in help desk/ service desk environment will be an asset
• Willingness to work in shifts between 7 am - 7 pm/ 100% from the office

BE PART OF US

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force & Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

 YOUR BENEFITS

• Buddy program
• Company events
• Food allowance
• Health insurance
• International environment
• Life insurance
• Onboarding program
• Sport allowances