Job Responsibilities:

•  SME is responsible for Incident, Change, Problem, Knowledge, Availability and Capacity Management for Pure Storage systems and Cisco SAN fabric switches.
•  Manage L2/L3 production/project support activities related to Pure Storage
•  Lead escalations - within Storage and cross platform.
•  Responsible for system improvement and performance tuning on Storage devices.
•  Responsible for software and firmware upgrades on Storage and SAN.
•  Participate or lead storage projects independently.
•  Coordinate Hardware/Software break fix with vendors.
•  Work on flexible working hours including weekends.
•  Involved in Routine Operational support and troubleshooting.

Job Requirements:

•  Minimum of 5+ years of experience in Storage technology with a strong understanding (Hands-on support and troubleshooting experience) on Pure Storage as primarily skillset
•  Additional experience on Hitachi VSP storage & NetApp would be added advantage.
•  Strong Storage concepts and experience on tools like Pure1, SANNAV, OCUM etc.
•  Knowledge of provisioning, administration BCV & Clone Administration Performance Management, Multipath Management.
•  Fabric Switch Administration (CISCO, Brocade) zoning.
•  Hands on experience on data migration projects.
•  Clear understanding on PODs and replication techniques used in Pure Storage
•  Strong knowledge on Performance Management & Reporting.
•  Ability to Create/Modify Zone sets, perform/plan data Replication, Monitor storage device ports.
•  Good knowledge on Shell or Perl scripting for monitoring or automating storage tasks.
•  Experience in working with storage vendors to resolve complex technical problems.
•  Experience in performing Root cause analysis.
•  Understanding of local or remote replication with one or more technologies is a plus – Hitachi GAD, HUR,
•  Experience in planning and executing of firmware upgrades on storage devices.
•  Excellent communications, customer service & documentation skills, oral and written.
•  Knowledge of backup tools, such as Networker would be an advantage.

Technology buzzwords:

•  Pure Storage, Pure1,
•  Hitachi VSP, EMC ECS, Cisco/Brocade

Recommended Certification:

•  Pure Storage - Flash Array Storage Professional
•  Pure Storage – Data Storage Associate
•  Pure Storage - Flash Blade Storage Professional
•  Hitachi Vantara Qualified Professional - Storage Administration