Job Responsibilities:

§ SME is responsible for Incident, Change, Problem, Knowledge, Availability and Capacity Management for the Network stacks.

§ Cisco ACI management (ACI Nodes, VRF, Access Policy, Fabric Policies, Layer 2 or Layer 3 external configuration, AEP, Server or external network attachment etc.)

§ Manage L2/L3 production/project support activities.

§ Excellent communication and facilitation skills.

§ Experience or familiar on tools like ticketing and monitoring tools.

§ Responsible for coaching and mentoring the team members.

§ Willingness to work on flexible working hours including weekends.

§ Involved in Routine Operational support and troubleshooting.

§ Manage monitoring and general administration of all Network devices.

§ Responds to all Network alert escalations, warnings, and errors in a timely, consistent manner.

§ Escalates complex issues to internal team members and third party groups as appropriate.

§ Maintains relations with vendor support to ensure quick response to problems.

§ Experience in core Network technologies (switching & routing), Load Balancers & DDI solutions

§ Exposure in other Network Technology is an advantage.

§ Willingness to learn new Network technologies & non-cisco vendor products

Job Requirements:

§ Should have at least 6-8 plus years’ experience in handling production/project support L2/L3 Incident & Change Management while complying the SLAs.

§ Regular infrastructure support (ticket solving) and maintenance (enhancement) work.

§ Troubleshooting, Problem resolution, root cause analysis skills are required.

§ Candidate should be willing to learn analyse the code, explore and build the documentation to help sharing of knowledge.

§ Good verbal and written communication skills are required as job responsibility demands the interaction with customer & business.

§ Work experience in a, banking & finance domain would be additional plus.

§ Based on the business need and criticality, the candidate should be open to on-call support and weekend work.

§ Should have expertise knowledge on DC Network (Cisco ACI, switches and routers) and other Network technologies including Load Balancers and DDI.

§ Should have understanding of various devices like switches, routers, firewalls.

§ Ability to read High Level Design & Low level Design, use Visio as a tool.

§ Assist the L1 & L2 team in skill enhancement. Create, review & update documentations & publish them in central knowledge base

§ Candidate shall be able to analyse customer requirements & provide automation solutions by mapping requirements to Ansible runbook automation

§ Perform advanced troubleshooting of complex network problems and offer issue resolution.

§ Establish best practices and policies for network operations to guide other network engineers in their decision making

§ Must have strong Documentation abilities.

§ Must be able to work collaboratively in a team environment.

§ German language knowledge is an advantage

§ Experience of high availability and DR configuration and setup is desired.

§ Expertise in working with cross-functional teams to gather quality information and make recommendations

§ Any certification on network will be additional advantage. Technology buzzwords: § Network automation with Ansible or similar tools, Zabbix monitoring

§ Cisco ACI, Netscaler Load balancers, Bluecat DDI Recommended Certification:

§ CCNA, CCNP (R&S , Security or Data Centre Track) § CCIE (Data Center)

§ Load Balancers