MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and Skype environment

Implementation & support experience specifically in the area of O365, MS Teams, Skype for Business 2015/2019, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical

A Microsoft Teams expert who can design, deploy, migrate & operate the MS Teams environment including support to other towers of voice enabled collaboration technologies.

PRIMARY RESPONSIBILITIES:

• 3 to 5 years’ of experience on Skype, Microsoft Teams with Enterprise Voice
• Experience on AudioCodes/Sonus Gateways/Downstream SBCs
• Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams
• Experience and Knowledge on MS Teams Direct routing for Enterprise Voice
• Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies
• Experience in Skype/Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex issues)
• Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc.
• Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy
• SIP, SIP Trunk integration, define outbound translation rules, inbound dial plan, SIP Call flow concepts, knowledge of call methods
• Knowledge on Call quality Dashboard Reporting and Management
• Understanding of response groups,Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.
• Good knowledge on Active Directory & Domain Services, Certificate Authority
• Knowledge on deploying Remote Sites with Enterprise Voice
• Knowledge on Windows, PowerShell & Powershell Scripting
• Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
• Coordinates with Customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design
• Willing to take Initiatives and Automation for improving efficiency & productivity, able to work in a fast-paced environment with the ability to adapt to frequent changes and deliver the solution".

REQUIREMENTS:

• Bachelor’s degree in related field or equivalent experience.
• Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, Microsoft Skype, MS-Teams Live etc.)
• Familiarity with signal flow/ call flow and streams
• Solid administration and analytical skills focused on Office 365 and MS Teams
• Knowledge of Teams Admin Portal functions and reporting, including telemetry data export and import to Power BI
• Excellent troubleshooting skills to resolve Level 2 Incidents with probable solutions
• Understanding of Interoperability of Cisco WebEx endpoints (OnPrem/Cloud Registrations)
• Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink)
• Exposure on Microsoft Teams Rooms with enhanced collaboration (Surface Hubs/Content Cameras/collaboration displays)

PROFESSIONAL SKILL REQUIREMENT

1. Ability to work in large teams and manage project milestones

2. Excellent communications & presentation skills

3. Ability to develop requirements based on client inputs

4. Performance/Status reporting to project leads and leadership

5. Problem solving and conflict management

6. Ability to work effectively in a remote, virtual, global environment.