MS Teams Specialist

MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and Skype environment

Implementation & support experience specifically in the area of O365, MS Teams, Skype for Business 2015/2019, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical

A Microsoft Teams expert who can design, deploy, migrate & operate the MS Teams environment including support to other towers of voice enabled collaboration technologies.

PRIMARY RESPONSIBILITIES:

• 3 to 5 years’ of experience on Skype, Microsoft Teams with Enterprise Voice
• Experience on AudioCodes/Sonus Gateways/Downstream SBCs
• Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams
• Experience and Knowledge on MS Teams Direct routing for Enterprise Voice
• Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies
• Experience in Skype/Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex issues)
• Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc.
• Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy
• SIP, SIP Trunk integration, define outbound translation rules, inbound dial plan, SIP Call flow concepts, knowledge of call methods
• Knowledge on Call quality Dashboard Reporting and Management
• Understanding of response groups,Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.
• Good knowledge on Active Directory & Domain Services, Certificate Authority
• Knowledge on deploying Remote Sites with Enterprise Voice
• Knowledge on Windows, PowerShell & Powershell Scripting
• Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
• Coordinates with Customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design
• Willing to take Initiatives and Automation for improving efficiency & productivity, able to work in a fast-paced environment with the ability to adapt to frequent changes and deliver the solution".

REQUIREMENTS:

• Bachelor’s degree in related field or equivalent experience.
• Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, Microsoft Skype, MS-Teams Live etc.)
• Familiarity with signal flow/ call flow and streams
• Solid administration and analytical skills focused on Office 365 and MS Teams
• Knowledge of Teams Admin Portal functions and reporting, including telemetry data export and import to Power BI
• Excellent troubleshooting skills to resolve Level 2 Incidents with probable solutions
• Understanding of Interoperability of Cisco WebEx endpoints (OnPrem/Cloud Registrations)
• Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink)
• Exposure on Microsoft Teams Rooms with enhanced collaboration (Surface Hubs/Content Cameras/collaboration displays)

PROFESSIONAL SKILL REQUIREMENT

1. Ability to work in large teams and manage project milestones

2. Excellent communications & presentation skills

3. Ability to develop requirements based on client inputs

4. Performance/Status reporting to project leads and leadership

5. Problem solving and conflict management

6. Ability to work effectively in a remote, virtual, global environment.