Google Ads Support Analyst with German & English

Support Analyst for Google Ad Manager with German and English

The Support Analyst for Google Ad Manager is a product and web technologies expert who delights customers with insights and amazing solutions. 

This professional is a team player who works with engineers, Technical Support Managers, internal and external support teams to troubleshoot technical issues for publishers. He/she loves sharing knowledge and can participate in team projects.

Roles and responsibilities

● Provide technical support via email and chat

● Troubleshoot and resolve ad serving, reporting and creative issues

● Provide guidance and consultative technical expertise to publisher customers 

● Serve as point of contact for internal projects led by our escalation management team to improve client experience and operational effectiveness

● Escalate violations of client policies using internal tools

● Maintain a high level of quality in each case

● Achieve daily / weekly / quarterly productivity deliverables 

Skills required

● C1 language level on German and English

● Ability to troubleshoot technical issues and communicate complex topics simply to a non-technical audience

● Analytical skills, technically minded and highly detail oriented.

● Good knowledge in HTML and CSS, basic knowledge of JavaScript is a plus

● Willingness to work with hybrid (3 days office)

Good to have

● College degree or relevant experience

● 1 year working experience (tech. support or any web development related role)

● Google products knowledge