#1 Job Board for tech industry in Europe

  • Job offers
  • All offersKrakówSupportGoogle Ads Support Analyst with German & English
    Google Ads Support Analyst with German & English
    new
    Support
    HCLTech

    Google Ads Support Analyst with German & English

    HCLTech
    Kraków
    Type of work
    Full-time
    Experience
    Mid
    Employment Type
    Permanent
    Operating mode
    Hybrid

    Tech stack

      German

      regular

      English

      regular

      Analytics

      regular

      HTML

      regular

      CSS

      regular

      JavaScript

      nice to have

    Job description

    Support Analyst for Google Ad Manager with German and English

    The Support Analyst for Google Ad Manager is a product and web technologies expert who delights customers with insights and amazing solutions. 

    This professional is a team player who works with engineers, Technical Support Managers, internal and external support teams to troubleshoot technical issues for publishers. He/she loves sharing knowledge and can participate in team projects.


    Roles and responsibilities

    ● Provide technical support via email and chat

    ● Troubleshoot and resolve ad serving, reporting and creative issues

    ● Provide guidance and consultative technical expertise to publisher customers 

    ● Serve as point of contact for internal projects led by our escalation management team to improve client experience and operational effectiveness

    ● Escalate violations of client policies using internal tools

    ● Maintain a high level of quality in each case

    ● Achieve daily / weekly / quarterly productivity deliverables 


    Skills required

    ● C1 language level on German and English

    ● Ability to troubleshoot technical issues and communicate complex topics simply to a non-technical audience

    ● Analytical skills, technically minded and highly detail oriented.

    ● Good knowledge in HTML and CSS, basic knowledge of JavaScript is a plus

    ● Willingness to work with hybrid (3 days office)


    Good to have

    ● College degree or relevant experience

    ● 1 year working experience (tech. support or any web development related role)

    ● Google products knowledge 


    Apply for this job

    File upload
    Add document

    Format: PDF, DOCX, JPEG, PNG. Max size 5 MB

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Informujemy, że administratorem danych jest HCL POLAND SP.Z O.O. z siedzibą w 32-080 Krakowie (dalej jako "administrator...more