APP production support OPS
Support
APP production support OPS
Kraków
Type of work
Full-time
Experience
Senior
Employment Type
Permanent
Operating mode
Office
HCLTech
HCL Technologies is the fastest growing large technology company for four years running. Our mission is simple, to help enterprises reimagine their business for the digital age.
Tech stack
SAP Modules
IIS logs monitoring
SQL
JBOSS/JVM logs
PowerShell & Python
tomcat, wildfly
SLAs
Job description
- Adhering to SLAs
- ITIL Processes awareness and adhering to
- Reporting to the Track Lead / Team Lead
- Helping team members in case of Issues/Technical Problems
- Handling tickets / requests
- Troubleshooting technical issues
- Ensuring that the processes are adhered to
- Understanding of Multi-geo support environment
- Responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Improves and maintains customer and employee satisfaction
- Implementing new technologies and design changes
- Applying patches/upgrades to maintain security level
- Day-to-Day reporting analysis tasks
- Interaction with various technical tracks (L2 support)
- Vendor co-ordination & follow up
- Knowledge about ITIL, CMMi framework
- Ability to maintain the availability and performance of .net & Java based applications
- Knowledge in Web Server/App server architecture, Apache Tomcat & JBOSS EAP
- Good knowledge of web applications hosted on IIS, Worker process(s) troubleshooting, IIS logs monitoring, Recycling of applications.
- Understanding around on setting up Scheduled Tasks and usage Service Accounts usage.
- Understanding and experience on deployments and release management process
- Understanding of any other App/Web server (like tomcat, wildfly, httpd etc.) will be a plus
- Exposure to SSL Certificates
- Should be familiar with debugging of application data issues and server health check/monitoring.
- Maintain Knowledge base and provide first level resolution.
- Should be capable to extracting and analysing TOMCAT/JBOSS/JVM logs
- Should be able to understand, modify and write SQL queries independently to retrieve data from the database as needed.
- Should be familiar with the scripting knowledge like PowerShell & Python
- Having basic understanding or awareness of Informatica and SAP modules.
- Basic understanding of Networks with skills around Telnet, Netstat and DNS and AD fundamental
- Excellent communication and conversation skills (Verbal and Written)
- Excellent customer handling skills
- Good documentation skills
- Strong analytical skills and problem-solving capabilities
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