In this role, Functional architect will work as part of the team responsible coordinating and managing the delivery of customer experience and e-commerce initiatives from proposal and requirement gathering to implementation while utilizing agile methodologies. The candidate will have strong business analysis, technical documentation, and application design skills. A successful candidate must have experience defining business processes in customer service and e-commerce, marketing, or sales applications. S/he will work with and across various teams, communicating business requirements and coordinating priorities across global and regional business teams. The candidate will participate in all aspects of the development lifecycle – strategy, requirement definition, development, testing, deployment, and ongoing support.

Senior Technical Functional Architect

What you will do:

• Partner with global and regional customer experience and e-commerce teams to translate business strategies into technology solutions,
• Define global customer service and e-commerce priorities, taking into account regional and global priorities,
• Write, elaborate, and define agile Stories,
• Govern the Sprint cadence and process, and work with the team to ensure on-time and high quality Sprint and project releases,
• Hands-on delivery management of large and technically complex initiatives (website expansions to new regions, systems integrations new features) that will grow HARMAN’s e-commerce and customer experience reach,
• Coordinate and run typical Scrum/Agile ceremonies with the development team,
• Manage documentation of technical solutions in Confluence to educate business users on the use of new functionality,
• Evaluate and compare technologies in the Ecomm and CX space to make the best recommendations for Harman's roadmap,
• Work with QA engineers to create and ensure the execution of test plans during QA and UAT phases,
• Create and review documentation including checklists and test cases, prioritize and estimate them,
• Triage and perform initial troubleshooting of issues that are raised by e-commerce and customer service teams.

What you need:

• Minimum 4/5 years of project management or business analysis experience in a complex IT systems environment,
• Minimum 2/3 years of experience in utilizing an Agile/Scrum methodologies to iteratively improve online software,
• Minimum 2/3 years of experience administrating e-commerce platforms at scale such as Salesforce Commerce Cloud, Magento, or Hybris,
• Experience working with OMS, ERP, and related systems,
• Experience working with globally distributed teams,
• Ability to troubleshoot within various applications,
• Strong ability to plan for data integrations between various IT systems,
• Understanding of various software team management techniques,
• Experience in working closely with an agile development team,
• Solid analytical, problem resolution, and client relationship skills,
• Strong written and verbal communication skills,
• Excellent time management & organizational skills with keen attention to detail.
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What is nice to have:

• Agile or Scrum methodology training,
• Experience working with SAP ERP,
• Strong experience with Salesforce Service Cloud or other Salesforce applications.

What we offer:

• Work in international project team with the biggest worldwide automotive customers,
• Training on the job and technical trainings,
• Further development opportunity,
• Flexible working time, 
• Private healthcare (LuxMed),
• Mybenefit cafeteria,
• Employee discounts on HARMAN products (JBL),
• Additional days off,
• and much more…