Senior Cloud Ops Engineer

Guidewire

Kraków

Type of work

Undetermined

Experience

Senior

Employment Type

Permanent

Operating mode

Office

Tech stack

AWS

advanced

CI/CD

advanced

Linux

regular

Terraform

regular

Job description

Online interview

Senior Cloud Ops Engineer – Krakow, Poland

Guidewire provides market-leading software for the second-largest financial services industry in the world: insurance. We build the core applications that Property and Casualty (P/C) insurers use to create their products, sell policies, settle claims, and bill their customers. We deliver SaaS solutions via Guidewire Cloud that enables our customers to rapidly innovate and drive measurable ROI. Guidewire Cloud is powered by the highly resilient Amazon Web Services (AWS) cloud infrastructure, with SLAs backed by experienced Guidewire teams and SaaS-certified partners spanning application management, system administration, security, and compliance, upgrades, QA testing, health checks, and other services.

Cloud Operations teams focus on solving the deployment and upkeep of Guidewire software in the cloud for our customers. You would be working on a product platform based on Kubernetes built in-house and would be designing solutions on top of this for our customers. Keeping our customer's environments running and healthy would be your mojo.

Your day-to-day:

Design, develop and work with customers to set up their environments using Guidewire Cloud Platform and best practices
Operate and develop high-available production environments in AWS
Develop using terraform and can extend the capabilities of the platform where necessary
Build monitors/dashboards/log visualizations to collect metrics and learn requirements to build solutions and tools to constantly improve availability, performance, uptime and response times of the platform
Understand network topologies and work with customers and relevant internal teams to improve delivery speed
Effectively troubleshoot cloud and Linux based systems
Understand database concepts and ability to effectively troubleshoot and support maintenance on Aurora RDS
Follow and enhance processes and guidelines to optimize delivery to customers
Exert technical influence with our customers to improve standardization and explain the rationale behind it
Manage multiple customer accounts
Communicate effectively within the team and collaborate with other teams
Collaborate with Product Development to provide technical context and explain operational implications of product decisions

What skills you need to have:

BA/BS in Computer Science or equivalent industry technical skills
4+ years of work experience in a SaaS environment for large-scale enterprise
Experience in building and managing Build/CI software such as Jenkins/Teamcity/CircleCI/Concourse/Drone
Experience in building software using Kubernetes, Docker, Cloud-native technologies
Strong experience in using public cloud providers, preferably AWS
Good understanding of the network paradigms and stacks available
Solid Infrastructure as a Code experience (preferably Terraform)
Comfort with Linux system administration and bash scripting
Experience in operating for large-scale distributed systems in the cloud
Team player who can mentor less experienced colleagues
Have a systematic problem-solving approach, coupled with a sense of ownership and ability to drive the implementation
Excellent communication skills and ability to balance customer needs with product capabilities
Nice to have – understanding of application performance metrics (from an APM perspective)