All offersPoznańPMService Operations Manager (HR Tech)
Service Operations Manager (HR Tech)
PM
GSK

Service Operations Manager (HR Tech)

GSK
Poznań
Type of work
Undetermined
Experience
Senior
Employment Type
Permanent
Operating mode
Office

Tech stack

    Service Managment
    advanced
    People Management
    regular

Job description

Online interview
Poznan Tech Hub is GSK worldwide biggest IT center hiring about 700 highly-skilled IT professionals. We are part of GSK, which aspires to be one of the world’s most innovative, best performing and trusted healthcare companies.  At Poznan Tech Hub we build a truly international team which provides services to all GSK locations around the world. Our talented IT experts have a unique opportunity to contribute to the entire product life cycle from research and development, through manufacturing, to commercialization and support salesforce of new vaccines, medicines and healthcare products.

It is a great time to join GSK Tech Hub in Poznan. We value courage, accountability, development  and teamwork. You will be encouraged to experiment and collaborate across teams to bring innovation to our every day job. We are open to candidates with various levels of experience - whether you are a seasoned specialist with deep expertise or a graduate looking to kick start your career. Help us to lead in Technology to improve lives of patients and consumers around the world.

As a Service Operations Manager you will be a part of the Global Application & Development team. Our goal is to build a world class global support team, to manage and transform operational support for our HR, Legal, WREF and Corporate Secretariat customers.

It is a unique opportunity to contribute to an exciting period of innovation and transformation at GSK. You will be encouraged to experiment and collaborate across teams to bring innovation to your everyday job.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. To ensure that we have the following elements covered:

  • Service Management and Governance of the applications in this area
  • Ownership of product/application whilst within maintain and decommission phases of lifecycle
  • Change and Release Management to ensure that we work on the highest value ítem first and release quickly and securely to production
  • Vendor and Business Relationship Management - Liaison with application vendors and the business to ensure support services (and licencing) are suitable and are maintained
  • Service Improvement - Identification of improvements and innovative solutions that can be applied across Tech departments to lower costs and provide value
  • Innovation and Transformation - Identification of improvements and innovative solutions that can be applied across our systems and processes, that will drive down cost and risk while increasing output
  • Incident, Request and Problem Management – Improved ticket response & resolution times. Improve customer satisfaction with the service we provide. Reduce and prevent issues through improved root cause analysis and solution delivery

Why you?


Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

  • At least 4 years of experience as a Service Manager
  • Experience as a People Manager
  • Strong problem-solving skills required, often in high-pressure situations
  • Experienced in influencing large teams of resources providing services in a matrix environment
  • Have excellent interpersonal skills capable of building relationships across different teams in the organisation (IT and Business)
  • Provide excellent reporting to all levels within organisation and excellent stakeholder management experience (up to and including SVP)
  • Excellent understanding and experience of ITIL-based service
  • Pharmaceutical or other regulated industry experiences

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

  • Knowledge and experience supporting cloud Workday and SuccessFactors (SAP) cloud-based services
  • Understanding and experience of Agile development
  • Understanding and experience of AIOPs & DevOps
  • Working experience of ServiceNow

Why GSK?


Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork.

  • Career at one of the leading global healthcare companies
  • Contract of employment
  • Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
  • Company Car
  • Long term incentives
  • Life insurance and pension plan
  • Private medical package with additional preventive healthcare services for employees and their eligible
  • Sports cards (Multisport)
  • Possibilities of development within the role and company’s structure
  • Personalised learning approach (mentoring, online trainings’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings)
  • Extensive support of work life balance (flexible working solutions, short Fridays option, health & wellbeing activities)
  • Supportive community and integration events
  • Modern office with creative rooms, fresh fruits everyday
  • Free car and bike parking, locker rooms and showers