Product Consultant
Analytics
Product Consultant
GSK
Poznań
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
Cloud
CRM
Job description
Online interview
Poznan Tech Hub is GSK worldwide biggest IT center hiring about 700 highly-skilled IT professionals. We are part of GSK, which aspires to be one of the world’s most innovative, best performing and trusted healthcare companies. At Poznan Tech Hub we build a truly international team which provides services to all GSK locations around the world. Our talented IT experts have a unique opportunity to contribute to the entire product life cycle from research and development, through manufacturing, to commercialization and support salesforce of new vaccines, medicines and healthcare products.
It is a great time to join GSK Tech Hub in Poznan. We value courage, accountability, development and teamwork. You will be encouraged to experiment and collaborate across teams to bring innovation to our every day job. We are open to candidates with various levels of experience - whether you are a seasoned specialist with deep expertise or a graduate looking to kick start your career. Help us to lead in Technology to improve lives of patients and consumers around the world.
Product Consultant at GSK help to improve processes and systems, by conduct discovery, requirements gathering, research and analysis to come up with solutions to business problems.
This role supports the performance, operations and continuous improvement of Consumer Relations Management System (CRMS) and manages its full lifecycle while in production. An ongoing commitment to improve the user experience for the system is required.
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include the following:
- Close cooperation with stakeholders and Tech teams to drive delivery of system enhancements
- Designing solution outlines to base on best in class technological features of Salesforce platform
- Business and functional analysis of requirements from global business Stakeholders including: world-wide located Consumer Relations (CR) and Medical Information (MI) teams, Service Delivery Managers (SDMs), CRMS Users and other Tech teams
- Proactive approach focused on delivering business value and based on a thorough understanding of business CR, MI and QA processes and system functionalities
- Coordinating and co-executing user acceptance tests
- Preparation of documentation, trainings and communication
- Developing required level of technical knowledge of the system supported
Why you?
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals:
- Minimum 2 years in IT systems support or business analysis
- Experience with Salesforce Service Cloud / Marketing Cloud Platform (or MS Dynamics/SAP CRM)
- Experience in working using Agile methodology (i.e. as a member of a Scrum team)
- Knowledge of JIRA, Confluence
- Experience in consulting and advising business stakeholders on the usage of new and existing features, as well as on their future enhancements
- Fluency in English, both written and spoken
- Ability to understand business needs and to translate them into well-specified technical solutions
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
- Good understanding of software development life cycle
- Goal-oriented approach focused on delivering business value under changing circumstances
- Power BI
Why GSK?
Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork.
Benefits:
- Career at one of the leading global healthcare companies
- Contract of employment
- Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
- Life insurance and pension plan
- Private medical package with additional preventive healthcare services for employees and their eligible
- Sports cards (Multisport)
- Possibilities of development within the role and company’s structure
- Personalized learning approach (mentoring, online trainings’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings)
- Extensive support of work life balance (flexible working solutions, short Fridays option, health & wellbeing activities)
- Supportive community and integration events
- Modern office with creative rooms, fresh fruits everyday
- Free car and bike parking, locker rooms and showers