Technical Support Specialist with German

About the Job:

GMS CPaaS Business seeks a Technical Support Specialist who will be responsible for delivering professional care to international customers by registering customer requests and tickets through the Zendesk system, identifying issues, and proposing effective solutions. The role is dedicated to maintaining a high standard of technical support, ensuring seamless communication, and facilitating efficient issue resolution across various channels.

Who We Are:

GMS is the AI-driven communications solutions partner for Mobile Network Operators and enterprises globally. Through recent acquisitions, GMS has enhanced its product portfolio with Generative AI and Conversational AI, as well as improving the technical capabilities of GMS CPaaS. Together with our clients we identify growth opportunities and co-create secure, engaging AI-driven communications solutions that build trust between brands and their audiences, enabling next-generation customer experiences. We are the strategic partner of choice, ready to greenlight tomorrow.

What You’ll Do:

• Troubleshooting.
• Trouble ticket management.
• Supplier price list uploading.
• Customer price list management.
• New customer and supplier interconnections.
• Testing procedures SMS, DLR, MNP, HLR.
• Traffic monitoring.
• Traffic routing.
• Billing or rating troubleshooting.
• Training of other support consultants or employees.
• Project management setup of complex services and products

What We Expect:

• Excellent English and German skills – both written and verbal.
• Knowledge of Internet technologies.
• Knowledge of MS Office applications.
• Good communication and customer care skills.
• positive attitude and willingness to learn.
• Experience in SMS business will be considered an advantage.

What we offer:

• Multicultural and dynamic environment in fast-growing worldwide business.
• One-of-a-kind company culture — a mixture of an open mindset, high dedication, striving for success, and team spirit.
• Professional team that is committed and stands for the highest standards of performance.
• Our values - Commitment, Integrity, and Progress – are vivid in day-to-day company activities.
• Customer-oriented culture with a high respect for both internal and external customers.