SQL Support Specialist
Data
SQL Support Specialist
GGS IT Consulting
Kraków
Type of work
Undetermined
Experience
Mid
Employment Type
B2B
Operating mode
Office
Tech stack
English
Team Player
Problem Solving
SQL
Critical thinking
Proactivity
Job description
Online interview
Company Description
We are a passionate group of people who enjoy their daily challenges. We support our clients within the scope of software implementation and business intelligence. We are looking for like-minded individuals who share the same passion, values, and enthusiasm. A blend of the above is the way to customer’s success.
We take pride in our diverse business experience. Continuous cooperation with customers as different as financial institutions, automotive companies, or telecom companies proves our ability to translate business needs into software that one can immediately work with to improve efficiency. Working for us means that you’ll have a chance to shape the company’s future as we value everyone's input.
We take pride in our diverse business experience. Continuous cooperation with customers as different as financial institutions, automotive companies, or telecom companies proves our ability to translate business needs into software that one can immediately work with to improve efficiency. Working for us means that you’ll have a chance to shape the company’s future as we value everyone's input.
Job Description
We are looking for very motivated and self-driven individuals to be a part of the Support Team. The team is responsible for supporting customer functional requirements and data integration into the client’s platform.
The ideal candidate should also have a good record of building strong relationships with customers and be a good team player.
Duties and responsibilities
- Resolving technical queries and communicating solutions via tools to clients
- Working with the queues and case tracking system effectively triages and resolves complex client application issues to departmental standards
- Working according to Service Level Agreements
- Creating, monitoring and responding to open tickets submitted through the systems
- Collecting necessary information and data from the client to solve query or to pass to the development team
- Prioritization and handling of service requests within predetermined SLAs
- Taking part in meetings/calls with business clients
- Shift work (8-19) + on call
Qualifications
- Experience in troubleshooting and working with SQL
- Analytical thinking and the ability to understand complex problems quickly
- Structured and solution-oriented way of working, even under pressure
- Good knowledge of the MS SQL Server/ Microsoft BI platform
- English min. B2
- Time management skills
Nice to have
- Python, VBA or other technologies
- BSc in Computer Science
- Experience with SQL Server, SSRS and SSIS, Zendesk application
- Experience with Support and knowledge of ITIL processes
Additional Information
- Opportunities to grow your knowledge within your area of expertise
- Friendly working atmosphere in a professional team
- Employee-oriented working culture
- Possibility to work remotely