IT Support Engineer
Support
IT Support Engineer
GeoComply
Warszawa
Type of work
Undetermined
Experience
Mid
Employment Type
B2B, Permanent
Operating mode
Office
Tech stack
English
Windows
MacOS
Network Administration
IT Security
AWS
Okta
Google Cloud
Job description
Online interview
The IT Support Engineer contributes to GeoComply’s success by providing high-quality technical support to all our employees and by maintaining our systems and networks.
What you will be doing
- Provide comprehensive technical support to GeoComply employees worldwide
- Diagnose, troubleshoot and escalate issues timely to appropriate internal teams
- Ensure all issues and resolutions are properly documented
- Maintain and update knowledge base articles to help users self serve
- Provision new users computer and systems access
- Assist in onboarding, setting up and deploying IT equipment for new employees
- Assess recurring issues to create automated processes and solutions where possible
- Maintain and troubleshoot network and IT equipment
- Manage Hardware and Software asset inventories
- Organize IT equipment and may have to bend, kneel and lift to set up user devices on desks.
About you
- 2+ years of relevant experience
- Experience configuring and troubleshooting Windows and macOS devices
- Experience configuring and troubleshooting network devices and services (WiFi, LAN, VPN)
- Resourceful, able to prioritize tasks and address the most critical or pressing demands first
- Enjoys solving challenging user issues and maintaining a world-class user experience
- Make sure the expectations of users are met and requests resolved in a timely manner
- Good time management skills
- Good interpersonal skills
- Ability to troubleshoot complex hardware and software issues
- Excellent written and verbal communication skills
- Security first mindset.
Bonus points if you
- Are familiar with common SaaS applications such as Okta, Google Workspace, Slack, etc.
- Have experience with cloud providers and architecture such as AWS or GCP
- Have experience with MDM solutions such as Intune or JAMF
- Have experience with Asset and Vendor management solutions
- Have Comptia A+ and Network+ certificates
Now What? Send us your resume and a cover letter. We Can’t Wait To Meet You.
At GeoComply, we live our value of Act with Integrity. Our workplace is built on mutual respect and inclusion. We know that diversity of experience and thought has led to connection, innovation, and our company’s success. We welcome applicants of all backgrounds, experiences, beliefs, and identities.
We care about your privacy and want you to be informed about your rights. Please read our Applicant Privacy Notice before applying for the position