IT Operations Manager
Support
IT Operations Manager
Szczecin
Type of work
Undetermined
Experience
Senior
Employment Type
Permanent
Operating mode
Office
Tech stack
ITIL
Job description
Online interview
The Operations Manager orchestrates the IT supply chain regardless if supply is provided internally or externally. acts as a broker between business services/processes and delivery by managing the supply.
Responsibilities / Tasks:
Responsibilities / Tasks:
- End-to-End Service Support and Operation responsibility ensuring service delivery within the agreed SLA.
- Manage operationally different external, internal service providers and all involved parties towards SLA compliant delivery on a daily base.
- Monitor the overall operation handling and service supply cross-domain and perform day to day Multi-provider Management.
- Perform Incident / Major Incident Control, including Escalation /Coordination /Communication with Management related to Major Incidents.
- Monitor and Enforce correct process cross-domain and cross-provider
- 24/7 Operations Center dealing with major incidents
Your Profile / Qualifications:
- Bachelor’s degree (or equivalent experience), in Computer / Communication Engineering or Computer Science discipline
- 5-10 years hands-on technical experience in IT operation support function based on ITIL best practice processes
- Deep understanding of service performance for service set-up and architecture
- Background and experience in one or more technology areas IT/ Application/ Infrastructure/Network/SAP/Cloud Operations
- Ability to manage global complex technology with different internal and external support teams
- Experience in managed operations of large-scale IT applications and services in multi-national environment
- Understanding of the OSI model
- Knowledge of IT Security fundamentals
- Ability to troubleshoot, diagnose, and resolve incidents
- Strong working knowledge of enterprise route/switch/WLAN technologies
- Strong working knowledge of DNS, DHCP and Radius.
- ITIL Certificates is a plus
- Fluent English required and other languages are of advantage
Did we spark your interest?
Then please click apply above to access our guided application process.
Then please click apply above to access our guided application process.
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