Game Operations and Technical Support Lead

About the job

Are you passionate about IT but not a developer? Do you want to grow your career by managing game releases, supporting customers, and working on innovative software solutions? If you have a keen eye for detail and thrive in a dynamic environment, this role could be perfect for you!

As a Technical Support Specialist, you will play a pivotal role in managing the roadmap for game releases, providing technical support, and operating on customer project management software in the area of game releases. This is a unique opportunity to work at the intersection of roadmap management, technical support, and client communication, ensuring the smooth delivery and operation of game products.

About the company

GameCode was founded in 2017. We are creating cutting-edge games. At the moment the development team consists of senior developers and the whole team is 30+ people. Join us in shaping the future of online slot gaming with your expertise and enthusiasm. Apply now to be part of a team that values innovation and skills.

What You'll Do (Key Responsibilities):

• Roadmap Management:
• Collaborate with internal stakeholders and client representatives to understand business objectives, priorities, and challenges, and translate them into a roadmap supported by existing and new games across different platforms and markets.
• Maintain the roadmap, ensuring alignment with business and organizational goals
• Monitor progress against the roadmap, identifying risks and issues, and proactively implementing mitigation strategies.
• Continuously assess and refine the roadmap based on feedback, changing business needs, and evolving market trends.

• Client Communication:
• Serve as the first line of contact for clients, resolving uncomplicated game tickets and providing timely support.
• Communicate with clients to make necessary adjustments to the roadmap, ensuring their needs are met and expectations are exceeded.

• Technical Support & Operations:
• Coordinate troubleshooting and problem resolution activities to minimize downtime and technical disruptions for clients.
• Utilize your knowledge of SQL to extract data from servers for analytical purposes, supporting decision-making and ensuring optimal performance.
• Work closely with delivery teams to ensure alignment between the roadmap and delivery capabilities.

What we expect from You (Key Requirements and Skills):

• Technical Proficiency:
• Perfect knowledge of Microsoft Office programs, particularly Excel
• Experience with ClickUp or similar project planning software
• A strong understanding of SQL for data extraction and analysis.

• Communication & Collaboration:
• Excellent verbal and written communication skills, with the ability to work effectively with diverse teams and clients in English
• A keen attention to detail, ensuring that all tasks are executed to the highest standards
• Good organizational skills, with the ability to plan and coordinate effectively
• Proficiency in English (at least B1/B2 level).

Bonus Points

• Experience in the gaming industry.
• Available to start work within two weeks of notice
• Bachelor's degree in Engineering, Computer Science, or a related field relevant to the industry.

What we offer

• Work contract: B2B full-time
• Salary range: 10,000 zł -15,000 zł (net of VAT)
• Necessary equipment for work
• Flexible working hours
• Remote work - up to 100% with occasional office meetings in Warsaw
• Training budget

Why Us?

• This is an exciting opportunity to grow your career in IT without being a developer.
• You'll work on cutting-edge projects in the gaming industry, interact with clients from around the world, and be a key player in the successful delivery of gaming products.
• Work in a flat-structured environment where your voice is heard and your ideas matter.
• Develop your career in a growing field, with opportunities for continuous learning and improvement.
• Choose your working style – remote or in-office – in a supportive and dynamic setting.

Recruitment process:

• send us you CV
• get your interview scheduled
• technical interview
• management interview
• information about outcome of the process / presentation of an offer

Whole process from the moment you apply shouldn’t be longer than 3 weeks.