All offersKrakówSupportSenior Helpdesk Specialist
Senior Helpdesk Specialist
new
Support
FUN CRAFTERS SP. Z O O.

Senior Helpdesk Specialist

FUN CRAFTERS SP. Z O O.
Kraków
Type of work
Full-time
Experience
Senior
Employment Type
Permanent, B2B
Operating mode
Office

Tech stack

    SaaS
    master
    Atlassian
    master
    Google Workspace
    master
    English
    regular

Job description

Online interview

At FunCrafters, we are expanding our team and seeking dedicated individuals to work from our office, bringing expertise and innovation to our IT support functions. Here's what the role entails and what we're looking for in potential candidates:

 

What You'll Do

  • Offer technical support to FunCrafters' employees directly from our office, addressing both hands-on and remote technical challenges.
  • Conduct root-cause analysis on technical issues across the systems you manage.
  • Handle the installation and configuration of software on employee workstations.
  • Oversee the management of software licenses.
  • Lead the evaluation and integration of new tools within the company to enhance business operations.
  • Develop and implement scripts, tools, and processes to prevent issues proactively, minimize manual tasks, and boost employee productivity.
  • Maintain high-security standards to protect company data and systems.
  • This position is done on-site from our offices

 

What We're Looking For

  • Candidates with over 5 years of experience in IT Support, demonstrating a track record of effective problem-solving in a remote environment.
  • Strong interpersonal skills and the ability to deliver expert-level support for cloud-based and SaaS applications (e.g., Google Workspace, Slack, Atlassian products).
  • In-depth knowledge of data security and identity management best practices.
  • Excellent documentation skills and a passion for educating others.
  • Proficiency in English, at a B2 level or higher, is essential.

 

Preferred Qualifications:

  • A foundational understanding of IT security regulations and standards, including ISO 27001.
  • Proven experience in coordinating teamwork, ensuring collaborative success.

 

What We Offer:

  • An exhilarating role in the mobile RPG gaming industry.
  • Flexible employment terms: employment contract or B2B.
  • Personal and professional development opportunities with a dedicated training budget.
  • An engaging team environment with numerous company events.
  • A competitive benefits package tailored to your needs.
  • A modern office space equipped with everything you need to succeed.