Hardware Support with German
Support
Hardware Support with German
Fujitsu Technology Solutions Sp. z o.o.
Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Remote
Fujitsu Technology Solutions Sp. z o.o.
At Fujitsu, we believe in the power of diversity. Our values of empathy, trust, and aspiration drive everything we do. So if you want to work with teams who empower each other, come and #MoveForward with us.
Tech stack
Intel
MS operating system
Networking
German
Linux
dos
Job description
Online interview
Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Server (Primergy) and/or Storage (Eternus) configuration including Network components, Security and Software (e.g. Operating System, Driver)
Responsibilities:
- Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Server (Primergy) and/or Storage (Eternus) configuration including Network components, Security and Software (e.g. Operating System, Driver)
- Usage of efficient diagnose process steps as appropriate to provide professional support in timely manner
- Resolution via spare part recommendation or SW fixes/workarounds or repair measures as available from development or vendors to meet Service Level Agreements (SLA) towards customers and countries
- Technical escalation to back level support with provision of appropriate diagnose material from customers
- Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
- Communication interface to engineers /partners, provide technical documentation and information materials
- Contribute to knowledge sharing in the support team, provide professional incident/problem documentation and feed knowledge base to enlarge known error information
Skills Required:
- English & German language skills both written and spoken (B2 level or higher)
- Technical experience in service and support (at least 1 year)
- Knowledge of Intel/AMD based architecture
- Knowledge of common technologies and specifications e.g. Networking, NAS technology, LTO etc.
- Knowledge of MS Operating Systems in detail
- Knowledge of Linux and DOS is a plus
- Work in international virtual teams and departments, professional customer contact
- Ability to work autonomous and under pressure from customer/countries side
- Customer and service oriented thinking, putting customer first
- Professional communication and presentation skills
- Self-motivated to continuously improve knowledge and keep skills up to date
We are offering :
- MyBenefit platform
- Private medical healthcare
- Sport cards
- Lunch benefits and discounts
- Group insurance
- Glasses refund
- Awards
- Holiday allowance „Wczasy pod gruszą”
- Virtual Trainers Team
- SABA – free of any charge learning platform with e-learning, e-books, courses, and educational materials
- Introduce a friend
- 2 happy hours per month