The role holder is responsible for achieving the high level of quality and integrity of developed ServiceNow modules by conducting tests and evaluations.
Key Accountabilities:
- Qualification & Test: Evaluates, qualifies and tests complex products / solutions according to internal test specifications and processes
- Documentation: Provides detailed technical documentation of test results in line with requirements and enhances documentation.
- Lifecycle: Supports lifecycle of complex modules and products
- Supplier / Vendor Management & Communication: Acts as an interface to vendor and supplier in own area of responsibility, during product life cycle, including clarification with internal development.
- Technical Expertise: Maintains high level of product and solution knowledge.
- Knowledge Sharing: Acts as a technical senior consultant for Service/Professional Service and advices 3rd Level support.
- Process Improvement: Improves test specifications and process descriptions.
- QA Test Architecture Development/Design: Designs, develops, implements test scenarios
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ServiceNow knowledge (mainly ITSM) is preferable
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Programming language knowledge (e.g. JavaScript, Java, .NET) is a must
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REST and SOAP API knowledge is a must
Key Performance Indicators:
- Achievement of targeted product quality
- Release of products & solutions on time
- Documentation of steps, milestones and processes in line with requirements.
- Creation of new test specifications and knowledge sharing documents
- Escalated problems are solved
- Processes, guidelines and procedures are applied and improved.
- Recognized as an expert in a specific technical area
- Effective communication and positive team work
- Sharing knowledge with rest of the team
- Self-organizing in terms of work tasks and their priorities
- Organizes work with setting priorities for the whole team
- Continuous skill development in various areas in accordance with market/industry development (breadth/depth of knowledge)
- Being a mentor for rest of the team
- Independently making analysis and creating proposals/solutions in terms of wide QA area
Salary: 9700 - 18500 PLN gross