ServiceNow Developer
Other
ServiceNow Developer
Fujitsu Technology Solutions Sp. z o.o.
Łódź
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Remote
Fujitsu Technology Solutions Sp. z o.o.
At Fujitsu, we believe in the power of diversity. Our values of empathy, trust, and aspiration drive everything we do. So if you want to work with teams who empower each other, come and #MoveForward with us.
Tech stack
ServiceNow
JavaScript
XML
MS Windows Server
MS SQL Server
Job description
Online interview
Purpose of Role:
Job purpose is to work within the Intelligent Support Platforms team located in Łódź/Katowice. You will be involved in BAU support of the TfSNOW tool (Fujitsu specific ServiceNOW instance) supporting 400+ customers across a variety of ITIL processes. The Application Developer is responsible for the implementation, integration, testing, and maintenance of the TfSNOW platform and its components on customer servers.
Responsibilities:
Job purpose is to work within the Intelligent Support Platforms team located in Łódź/Katowice. You will be involved in BAU support of the TfSNOW tool (Fujitsu specific ServiceNOW instance) supporting 400+ customers across a variety of ITIL processes. The Application Developer is responsible for the implementation, integration, testing, and maintenance of the TfSNOW platform and its components on customer servers.
Responsibilities:
- Change Management (basic scripting; field additions; integration amendments; new interface implementation; etc.) based on detailed work instruction approved with SMEs. End to end ownership of changes on the TfSNOW platform.
- Release Management – Movement of data across Dev/Test/Prod environments.
- Incident Management and Problem Management (suggesting Problems to be logged if Incidents have common causes)
- PAC management; making Pre-Approved Changes on the tool. Creating them in Dev/Test and promoting to Prod. Analysing PAC data to determine automation opportunities and service improvements.
- Major Incident Handling; assessment of impact of incident ascertaining if impact is major, and potentially resolving said incidents 24/7/365.
- Training, both on the job and certification expected to be able to complete the tasks outlined above.
Essential Skills:
- Ability to understand complex situations and activities and ability to communicate basic technical information to non-technical people.
- Very good Customer Relationship Management techniques and ability to use adequate communication in customer, colleagues’ etc. interaction verbally and in writing.
- Excellent Business Awareness
- Deliverance of training sessions.
- Good ITIL process knowledge – specifically incident, change, problem.
- Independence and self-management skills
- ServiceNOW training and certificates. Minimum expected: CSA, SNOW Fundmentals, Advanced System Admin, Scripting in ServiceNOW Fundmentals.
- Experience in support of a ServiceNOW instance. Either onboarding/configuration of tables and integrations, or incident management of an existing toolset.
- Good Javascript and XML Knowledge
Nice-to-have Skills:
- Deep understanding of ALL applications operation (including administration).
- Understanding of integrated solutions and technical interfaces, especially in case of change request affecting more than one application – business process knowledge required.
- Networking experience and experience in web-based business applications.
- Ability to troubleshoot network, application and integration performance issues.
- Database Knowledge, Microsoft SQL Server 2012 in particular.
- Knowledge about Microsoft Windows Server 2008 R 2 and Windows Server 2012 R 2.
- ServiceNOW training and certificates. Desired but not expected: CAD, ITSM Impl, SIM Fundamentals, CIS ITSM
- Deep understanding of ALL applications operation (including administration).
- Understanding of integrated solutions and technical interfaces, especially in case of change request affecting more than one application – business process knowledge required.
- Networking experience and experience in web-based business applications.
- Ability to troubleshoot network, application and integration performance issues.
- Database Knowledge, Microsoft SQL Server 2012 in particular.
- Knowledge about Microsoft Windows Server 2008 R 2 and Windows Server 2012 R 2.
- ServiceNOW training and certificates. Desired but not expected: CAD, ITSM Impl, SIM Fundamentals, CIS ITSM)
What can you expect ?
BENEFIT PACKAGE
- Private medical care.
- Cafeteria benefit system.
- Flexibility and home office opportunities.
- Various company events for employees and their families.
- Team building events.
- Cinema tickets, internal contests.
- Relaxation zones in the workplace.
- Discounts for employees.
- CSR programs, initiatives and activities in areas such as environment, community involvement & development, diversity & inclusion, wellbeing and operating practices.
- Something classic like tea, coffee and fresh fruits when we will back into office.
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.