IT Service Delivery Manager with German

About the project

The planning, implementation, control, review and audit of service provision, to meet customer business requirements.

This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of

operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service

delivery and sustainability targets. The overall financial management, control and stewardship of the IT assets and

resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory

requirements. The overall management and control of the operation of formal contracts between own organization and

suppliers, for supply of products and services.

Your responsibilities

• Manages service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements.
• Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast.
• Actively owns service risks, controls service costs & improves productivity for customers & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer).
• In conjunction with the customer identifies & defines requirements for new services. Ensures such services are professionally introduced & accepted into service.
• Proactively manages internal and external suppliers in a service partnership as ‘one service team’.
• Owns the continual improvement of Service Delivery standards & practices.
• Manages the service delivery team delivering to the customer(s), driving development and effectiveness.
• Depending on the size of the account, identifies opportunities for new business and account growth. Works independently, or with the Service Delivery Team or Delivery Executive, to develop new business within the account, where appropriate, leading on new business such as renewals.

Our requirements

• Proficient in German and English language
• Service level management (SLMO)
• Stakeholder relationship management (RLMT)
• Financial management for IT (FMIT)
• Contract management (ITCM)
• Business risk management (BURM)
• Sales support (SSUP)
• Client services management: (CSMG)
• Change implementation planning and management (CIPM)
• Service acceptance (SEAC)
• Change management (CHMG)

Optional

• Willingness to travel >20%

What we offer

• MyBenefit platform
• Private medical healthcare
• Sport cards
• Lunch benefits and discounts
• Group insurance
• Glasses refund
• Awards
• Holiday allowance „Wczasy pod gruszą”
• Virtual Trainers Team
• SABA – free of any charge learning platform with e-learning, e-books, courses, and educational materials
• Introduce a friend