Junior Product Support Representative
Support
Junior Product Support Representative
FIS Technology Services (Poland)
Wrocław
Type of work
jobType.Undetermined
Experience
Junior
Employment Type
Permanent
Operating mode
Office
FIS Technology Services (Poland)
FIS stays ahead of how the world is evolving to power businesses, across merchants, banking and capital markets, to outpace today’s fast-changing competitive landscape and help our clients run, grow and achieve more for their business.
Tech stack
Microsoft Office
Job description
Online interview
What you will do:
- Provide in-depth product support to FIS clients by resolving incoming inquiries
- Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
- Troubleshoot problems with malfunctioning software applications and recommends corrective action
- Document customer information and recurring technical issues to support product quality programs and product development
- Recreate and resolve client issues in test environment, Identifies/documents how applications and systems interact to support business processes
What you bring:
- BA or MA degree in: Computer Science, Finance, Math, Business, Management, Economics or similar
- Fluency in English – speaking and writing
- Computer/technical literacy (Microsoft Office: Word, Excel, Power Point and Project)
- Excellent written, verbal and inter-personal communication skills
- Analytical and problem-solving skills
- Strong desire to learn the products, processes and related industries
- Ability to deal with high pressure situations and incidents
- Team player and willing to progress in a rapidly changing environment
- Highly motivated and keen to succeed
- Finance and/or Accounting qualifications/experience is beneficial
What we offer you:
- Competitive salary and excellent bonus package (private healthcare, lunch card, life insurance, pension plan, external and internal webinars, language classes)
- Training across core financial, sales and FIS solutions
- International travel
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- Great workspaces with dedicated and motivated colleagues