Champion the onboarding of customers onto MS Sentinel, QRadar and Splunk SIEM platforms, ensuring each integration is meticulously tailored to align with client needs and security standards
Engage intimately with customers to extract requirements, decipher their cybersecurity framework, and design SIEM solutions that resonate with their strategic objectives
Educate and train client teams on best practices specific to MS Sentinel, QRadar and Splunk, including effective dashboard management, alert configurations, and incident response workflows
Streamline the integration of diverse log sources into the SIEM platforms, ensuring broad coverage, impeccable data integrity, and optimized performance
Periodically reassess and finetune MS Sentinel, QRadar and Splunk rules, alerts, and configurations, ensuring they remain aligned with evolving client needs and the dynamic threat landscape
Collaborate synergistically with our sales and technical contingents to enrich the onboarding process through invaluable insights and constructive feedback
Address and resolve client queries or concerns expeditiously, consistently upholding an unmatched standard of customer satisfaction throughout the onboarding trajectory
Core Competencies:
Deep rooted expertise in MS Sentinel, QRadar and Splunk SIEM platforms, coupled with proficiency in their integration methodologies
Deep expertise in translating customer requirements into actionable SIEM configurations and rules tailored for MS Sentinel, QRadar and Splunk
Comprehensive grasp of cybersecurity principles, ensuring every client's SIEM environment is fortified with premier security protocols
Excellent interpersonal and communication skill
Excellent problem-solving skills, paired with meticulous attention to detail
Versatility and agility, with the capacity to juggle multiple onboarding initiatives simultaneously
Open and curious mind to learning, keeping abreast of advancements in SIEM technologies and emerging cybersecurity challenges
Requirements:
Bachelor's or Master's degree in Computer Science, Cybersecurity, or a related discipline
5+ years of hands-on experience in SIEM platforms, with a pronounced emphasis on MS Sentinel, QRadar and Splunk client facing integrations and onboarding
A proven track record in roles demanding direct client interaction, especially within the SIEM or broader cybersecurity sphere