Problem / Incident Manager

We are looking for a dedicated Problem/Incident Manager who will join a project in an international consulting company.

Responsibilities: 

• Drive Incidents & Problem tasks-forces and participate in decision Forums together with your team
• Drive and coordinate the activities aiming at efficient Problem resolution, both through mitigating actions and cross-functional root cause analysis
• Engage and communicate efficiently with relevant stakeholders to ensure quick restoration and operational stability
• Follow up on related Problems to secure permanent fixes, i.e. by driving and facilitating a forum for cross-unit improvements
• Be involved in strategies, development and improvement of Incident & Problem Management processes aligned with Bank’s strategies, principles and frameworks
• Coordinate tasks and deliveries within the capability team, lead and motivate cocreation and collaboration within the team with an emphasis on transparency and an open dialogue
• Be a role model leader, grow the team and ensure that deliveries and goals are met in a timely manner
• Empower and coach team members to grow and develop to be at their best

Experience and background:

• 3-5 years of solid experience in IT Incident & Problem Management within a similar regulated institution (banking, finance or similar)
• 2-3 years of leadership experience in a business role driving resolution in a fast-paced environment 
• Exceptional stakeholder management skills, able to connect and collaborate with people and proven ability to get results through others 
• Experience in driving Incidents and problem tasks-forces (superior level)
• Experience in preparing reports and other documentation (professional level)
• Demonstrated ability to adapt, respond to changes and drive actions at pace 
• Dependable and willing to speak up – even if it is not convenient
• ITIL certification in Incident & Problem Management is preferred

Our offer:

• Location: 100% remote work (you must be based in Poland)
• Long-term B2B contract via Experis
• MultiSport Plus
• Group insurance
• Medicover Premium
• e-learning platform