The Support Engineer is the connection to Client's internal and external customers, which builds effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued.

Responsibilities:

• Support users utilizing the custom application designed to assist in Firewall upgrades
• Fielding inquiries and issues on a custom application
• Identifying and filing defects / bugs against the custom application
• Perform quality control and monitoring of custom application

Requirements:

• Min. 3 years of commercial experience
• Experience in Firewall Support, Firewall Administration, Firewall Knowledge
• Basic Automation Knowledge, Rest API, GitLab navigation
• Managing and tracking field inquiries for completion
• Strong English fluency
• Excellent verbal and written communication skills

Good to Have:

• Cisco Firepower threat defense knowledge
• Experience with Firewall Upgrade procedures and MOPs
• Handling Customer Escalations

Our offer:

• B2B via Experis
• Project length: 3 months 
• MultiSport Plus
• PZU group insurance
• Medicover
• e-learning platform